CBRE Concierge in Los Angeles, California
Upholds the CBRE Brand standards through politely and professionally greeting all internal and external clients and guests. Under direct supervision, assists guests, customers and tenants with reservations, transportation, area locations and other personal service needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Displays a warm friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner.Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities.Assist in marketing the property by coordinating guests', tenants', and/or visitor’s needs. Creates and delivers correspondence notifications to appropriate individuals, departments, and the entire office regarding events and/or closures. Puts clients and guests first by providing administrative assistance to everyone including but not limited to: registering all visitors, validating and logging parking validations. Maintains a file of services including transportation sources, accommodations, and referral contacts. Cleans all common areas including but not limited to: all work stations, kitchen areas, break areas, conference rooms, etc. Waters and maintains plants. Keeps storage closets organized. Will maintain the kitchen and break areas by performing weekly refrigerator clean outs, loading and unloading dishwashers, tidying up as needed, etc. Receives, unpacks, stocks fruit and snacks. Maintains coffee via grinding coffee beans and ensuring the coffee is refilled throughout the day. Fills and maintains supply for ice water pitchers, fruit infused water pitchers, and tea throughout the day. Cleans and maintains conference rooms including but not limited to: assisting with setup, ordering catering, etc. Maintains accurate records of service requests and status. Schedules all facilities requests including maintenance, janitorial, engineer, and after-hours HVAC requests utilizing the online portal. Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.Performs other duties as assigned.
No formal supervisory responsibilities in this position.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
HS Diploma or GED Prior Customer Service experience required. Prior Front Desk, Concierge, customer service or other hospitality experience preferred.
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Ability to organize and prioritize own work.
OTHER SKILLS and ABILITIES
Basic skills with Microsoft Office Suite. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.SAFETYResponsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to: 1. Complete all required and assigned HSE training at a satisfactory level,2. Follow all activity policies and procedures, including all HSE-related requirements at all times,3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans