Deloitte Customer Insight Senior Consultant Intern - Doblin, Consulting - IIT - Institute of Design in Los Angeles, California

Customer Insight Senior Consultant - Intern

Location: Chicago, New York

Doblin Deloitte is looking for skilled research specialists who want to experiment across methods to inform the products, services and customer experiences of the future. Insights specialists are highly skilled in one or more discipline of user-centered research both to explore new domains and to evaluate and test new ideas. Directing the discovery process as part of design and innovation teams, this role involves close collaboration with design, strategy and technology colleagues to ensure that primary and secondary insights are driving client results.

Work You ll Do

Direct research framing, planning, execution and analysis

-{PS..0}->Choose and advocate for research methods to employ across research types

Lead research at the front end of projects to include ethnographic-style interviewing, observation, and other methods

-{PS..1}->Lead evaluative research, leveraging various types of digital and physical prototypes to refine concepts based on user input

Lead the development of research outputs and narratives, incorporated into large-scale workshops and client meetings

-{PS..2}->Serve as the voice of customers in front of senior client audiences

Demonstrate your passion and curiosity for learning about the world, human behavior, and the motivations that lie beneath the surface to create solutions that fit into people s lives

-{PS..3}->Work directly with clients using compelling written and spoken communication

Collaborate and work on teams

Required Qualifications

-{PS..4}->Master s degree in process or completed in these related areas of study

o Human Factors, Sociology, Anthropology, Design Strategy, Innovation, Organizational Psychology, Human Computer Interaction

-{PS..5}->Strong academic track record (minimum GPA of 3.5)

Ability to travel 40 - 50%

How you ll grow

Throughout your internship, you ll gain first-hand insights into technical skills, critical professional behaviors, standards, and mindsets needed to be effective/achieve results as technology consultant. You ll work with a wide variety of talented strategic leaders and learn how to leverage and analyze data, tackle real-world technology challenges, and experience what it s like to be a part of our organization.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.