The Hertz Corporation Replacement Accounts Representative - Los Angeles, Downtown in Los Angeles, California

General Responsibilities

Perfect opportunity for an independent, outgoing, motivated professional, with avenues for growth within the company. The Account Representative program is a progressive business segment with opportunity to change and evolve. Our reps have the opportunity to “own” their account. Our positions are a unique mix of sales and admin and require a mix of skills. This position is loated in downtown, Los Angeles, CA.


  • Entry-level position with opportunities to grow.

  • Work with sales and operations to further the relationship with the insurance company.

  • Develop strong relationships within the insurance account.

  • Potentially conduct joint calls with claim center personnel to network body shops.

  • Provide insight to the local and national sales teams involving strategic initiatives that could further drive revenue and increase market share.

  • Assist with scheduling meetings with Claim Center Management and attend these meetings to provide additional account knowledge. This person will “own” the account.

  • Responsible for assisting the insurance company’s employees with any rental concerns which include assistance on extensions and receivable questions. This position must be willing to be the “point person” for adjusters and management through an interoffice support presence.

  • Ensure we are capturing all revenue opportunities (reservations) sent to Hertz. Will be in communication with local HLE branches and Hertz Replacement Desk as necessary.

  • Work a daily rental management workload, ensuring that rentals are extended appropriately, that the customer is aware of policy max date or final day, and that the rental is correctly managed from open to close.

  • Help drive reservation capture.

  • Admin duties:

  • HIRMS workload. Meet completion and quality requirements.

  • Manage accounts receivable / billing for their account

  • Duties specific to account (if have access to claims system / diaries / etc)

  • Sales duties:

  • Build strong relationship for Hertz within claims office

  • Marketing activities

  • Ultimate goal is to yield positive revenue growth and increase market share

  • May require sales calls outside the claims office

Mandatory Requirements

  • Strong commitment to customer service.

  • Well-developed oral and written communications skills.

  • Well-developed organizational skills.

  • Demonstrated ability to work effectively independent of direct supervision.

  • Demonstrated ability to work effectively with others.

  • Must be a self-starter, quick learner and possess excellent decision making skills.

  • Must have strong leadership skills and be able to prioritize work to meet deadlines.

  • Prior customer service and/or sales experience.

  • Proven ability to achieve and exceed sales goals.

  • Demonstrated proficiency in Microsoft Office, especially Excel, Word, and PowerPoint

Preferred Requirements

College degree is preferred

EEO Statement

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Job ID 159648

# Positions 1

Category Customer Experience

Division OKC - Technology Center

Position Type Regular Full Time