Teleperformance USA Customer Service Representative in Louisville, Kentucky
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you’ll experience great job satisfaction in an inspiring, uplifting work environment.
What you will do
Responsible for all customer inquiries and questions
Provide excellent customer service at all times
Follow up to customer inquiries by taking action in a timely manner
Troubleshoot equipment and systems problems
Problem solve to help customers resolve issues on first call
Enters data from customers into various software programs
Appropriately communicate with upset customers to resolve their inquiries
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses when needed
Performs other related duties and assignments as required and as assigned by supervisor
Exercise retention efforts when appropriate
Identify customers who are comparison-shopping and inquiring about contract terms
Assisting the customer with the correct price plan
What you will bring
6 months Contact Center experience preferred
One year previous customer service experience required
Must be at least 18 years of age
Type 25 wpm
High School Graduate or GED
Logical problem solving skills and ability to multi-task
Proven oral and written communication skills
Must have availability to work various shifts
Ability to use Windows operating systems and navigate between various windows
Ability to work under pressure
Continuously demonstrate a high sense of urgency
Must have a keen sense of attention to detail, taking the initiative.
Must be able to pass a Federal Background Check and Drug testing
Possess a high level of Professionalism
Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
Ability to understand and empathize with customer’s issues
The Teleperformance Group does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, citizenship, ancestry, age, disability, genetic information, family care status, military caregiver status, veteran or military service or obligation, reserve status, national guard status, or any other basis protected by applicable laws, and it is the policy of each such Company to fully comply with those laws that prohibit discrimination.