Marsh & McLennan Global Access Management Analyst in Louisville, Kentucky

This position is for an established professional individual contributor in Information Technology, who works independently with minimal supervision. This role develops and maintains the MMC Operating Company's employee domain, application and system accounts, as well as data access, while adhering to Information Security best practices and defined audit requirements. This position also interacts directly with employees/contractors from all regions and Operating Companies and may interact with other Information Technology groups to influence process, support, and participate in project work Responsibilities Takes timely action to ensure assigned issues are resolved. Performs access/account support for internal applications, systems, network shares, UNIX servers, and email access. Follows up on questions, problems, or suggestions and responds to employee inquiries with appropriate level of urgency. Provides ad-hoc advice and support for non-service catalog items/general queries as directed. Takes part in Service Improvement Programs (SIP’s) as required. Supports senior colleagues in other areas of technology to identify and correct problems. Deals competently with multiple projects or moderately difficult problems simultaneously. Helps ensure monitoring requirements are implemented and observed. Provides Ad-Hoc reporting for Service Delivery as required. Provides appropriate support documentation and tools for colleagues at all levels. Answers queries as appropriate regarding the use of current and new technologies. Collaborates with Project teams to assist with issue resolutions. Follows the established Change Management processes. Assists in implementing services in line with Service Catalogs. Familiar with relevant technology developments. Maintains knowledge of relevant service catalogs products. Remains up-to-date on technology projects. Assists in the proposal of technologies that support business needs. Develops solid understanding of employee needs/business applications. Follows all security policies. Uses best practice processes in every request, to be compliant with SOX\FSA audit requirements. Ensures that approval for any out of budget spend is obtained from senior colleagues prior to commitment. Requirements 3 years + practical hands on experience within Information Technology, specifically within Access management is essential Active Directory NTFS Experience of remote access platforms. infrastructure and mobile support. Strong communication skills Flexibility Marsh & McLennan Companies is a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. Marsh is a leader in insurance broking and risk management; Guy Carpenter is a leader in providing risk and reinsurance intermediary services; Mercer is a leader in talent, health, retirement and investment consulting; and Oliver Wyman is a leader in management consulting. With annual revenue of $13 billion and approximately 60,000 colleagues worldwide, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. The Company is committed to being a responsible corporate citizen and making a positive impact in the communities in which it operates. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: . Visit for more information and follow us on LinkedIn and Twitter @MMCGlobal Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: . Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. R038607-en R_038607