Marsh & McLennan Membership Account Manager in Louisville, Kentucky
Are you interested in being part of a leading organization in the HR Services field? Do you want the opportunity to work with a dynamic team supporting multi-national clients across all industries around the world?
The Career – Products Account Manager will act as the main point of client contact and handle the day-to-day management for assigned Global Data Membership clients, Mercer | Comptryx and eIPE clients. The Account Manager is also responsible for retaining and growing revenue for his/her assigned clients.
To fulfill this role, the Account Manager will:
Act as the main point of contact for 35-40 moderate to highly complex memberships with any combination of Global Data Memberships, Mercer | Comptryx, and/or eIPE subscriptions. Proactively identify and sell Mercer scope expansion opportunities to existing clients by analyzing available compensation and/or benefit survey data and/or data from sales campaign efforts. Create account plans for key clients to better understand the client’s business and industry and identify potential sales opportunities. Act as subject matter expert on the client industries assigned. Stay abreast on external industry happenings and internal industry offerings/solutions. Facilitate the renewal process for existing clients, which includes creating fee quotes with the fee calculator tool, preparing a Membership Contract, and following Mercer’s standard peer review process to ensure accurate agreements are in place. Coordinate and facilitate new client introduction meetings and conduct ongoing regular client meetings via phone or in person as appropriate. Act as a subject matter expert on the internal Mercer suite of tools including Mercer WIN, Mercer | Comptryx and eIPE. and Facilitate annual survey participation for clients under management by coordinating with Mercer’s global support teams. Resolve questions regarding online tools and/or web access, resolve billing issues, and consult with clients providing suggestions around the clients' own benchmark compensation and benefit needs. Follow the Mercer process guidelines for managing engagement activities and collect and complete member information in the Client Management system. Work with global support teams to identify and document all scope changes and on a regular basis track and revise information in the team tracking tools. Ensure both Mercer and the client are meeting the service level agreement by regularly reviewing client agreements and making any modifications that have occurred regarding the agreement. Lead and/or collaborate with team lead and other team members to identify process improvements for our offerings. Aside from Louisville, this position can be based at other Mercer Office locations. Qualifications Bachelor’s Degree in a relevant field of study, MBA preferred Three to five years of experience in account management, sales, and/or compensation/benefits program administration or related field; corporate compensation/benefits or compensation/benefits consulting environment preferred Ability to articulate Mercer’s offerings to client base and proactively identify sales opportunities and retention strategies Ability to effectively and accurately manage multiple tasks and complex projects, with a sense of urgency, and in a fast paced environment Strong verbal and written communication skills Ability to work collaboratively as part of a team Strong client relationship skills Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 22,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With more than 60,000 colleagues and annual revenue over $13 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh & McLennan Companies is also the parent company of Marsh, which advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions; Guy Carpenter, which develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities; and Oliver Wyman, which serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer. Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies offers competitive salaries and comprehensive benefits. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. R_021342-en