Allstate Entry Level Liability Determination Adjuster in Lubbock, Texas

Entry Level Liability Determination Adjuster

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Job ID :


Location :

Lubbock, TX US

Level :

Entry Level Professional

Job Category :


Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Long Description

Allstate Insurance Company has an exceptional career opportunity for an Inside Liability Adjuster in Lubbock TX!

Our customers need us the most when the unexpected happens. As an adjuster, you will play a vital role to ensure we deliver on our promise to keep our customers in Good Hands. Are you passionate about helping people through difficult times? Do you love investigating, researching, and solving complex problems? Can you deliver compassionate service that is fast, fair, and easy? If so, we invite you to join our team.

What you will do:

As an Allstate Inside Liability Adjuster, you have the rewarding opportunity to restore our customer's lives after they’ve experienced a loss. Every single day you will be tasked with working closely with those who have endured a loss. While expressing care and concern you will interview parties involved in accidents via the phone, to evaluate the cause of the accident, who’s at fault, and to what degree. You will also work directly with customers to guide them through the claims process in a caring and professional manner, and negotiate fair and equitable settlements. Customer follow-ups will also be expected to ensure the needs of each customer are met.

Additional Responsibilities:

  • Document claim filed with notes, evaluations, and decision-making process

  • Determine applicable coverage for the loss

  • Obtain recorded statements from claimants, insureds, witnesses, etc.

  • Establish initial inspections, manage rental duration, and issue payments

  • Respond to customer communications, concerns, conflicts, or issues

  • Participate in team huddles and problem-solving sessions

  • Please note, there is a required 2-week training that will take place in Wheeling, IL

What we offer:

  • Starting salary of $42,200 per year

  • Monday - Friday work schedule from 8:00 AM - 4:45 PM (occassional Saturday and late duty)

  • Paid training to provide you with tools you'll need to be successful in this role - including two weeks at learning and development center in Wheeling, IL

  • Generous Paid Time Off, 401(k) and pension

  • Medical, dental, and vision coverage

  • Wellness incentives

  • Tuition reimbursement

  • Career growth and development opportunities

  • Learn more at

Job Qualifications

  • High School Diploma/GED required, Bachelor's degree preferred

  • Two years of experience delivering extraordinary customer service in a high-volume environment

  • Excellent interpersonal skills with a real passion for helping others

  • Ability to make difficult decisions and communicate this information effectively

  • Strong organizational and computer skills

  • Proven ability to be a self-starter and work independently

  • Persistence to face problems head on and see through to resolution

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter at , Facebook at , Instagram at and LinkedIn at or watch a video at .

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" at for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" at for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.