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Shell Business Analyst in Lutong Miri, Malaysia


Job Title:

Business Analyst

No. of Positions:


Job Description:

  • Responsible for identifying and documenting the business needs of their clients and stakeholders, and helping to determine feasible solutions to meet business needs or resolve business problems.

  • Exploits the data in a warehouse to mine for important facts and statistics. Develops processes and design reports to boost the business intelligence within the organization and is good at effectively processing large amounts of data into meaningful information. Collects past and present data to create fit for purpose MI reports. Has in-depth knowledge of the BI tools available within the organization.

This position has the following accountabilities:

  • Precisely capture business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.

  • Being well aware of the latest predictive analytics developments in the market

  • Translate business requirements into functional and assess the risks, feasibility, opportunities, and business impacts of various solution options.

  • Assess and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement.

  • Create clear documentation to communicate requirements and related information; keep updated to align with the solution over the project lifecycle.

  • Ensure traceability of requirements from business needs and requirements, through testing and scope changes, to the final solution.

  • Configure and document software and processes, using agreed standards and tools.

  • Create acceptance criteria and validate that solutions meet business needs through defining and coordinating testing.

  • Seek guidance from more experienced BAs and be open to learning on-the-job.

  • Responsible for identification and prioritization of Business Improvement Opportunities with Information and Data Analytics

Unique Characteristics of the Posting:

  • The focal person coordinating research collaboration with local Universities such as Curtin University for Shell Malaysia Exploration and Production digital projects. Expected to have a full understanding of the business needs both on Surface & Subsurface, have the ability to clearly scope out research/replication work required, guide/supervise the University resource(s).

  • Participate in Continuous Improvement Value Stream Mappings to identify digital solutions for waste removal or efficiency opportunities creation

  • Participate in analytics or automation projects to ensure they meet IT architecture, long term IT Enabled Simplification. Also, ensure projects comply with Cybersecurity protection and Information Risk Management.

  • Acts as a single focal point for all analytics or automation projects; being a close link between Asset/Business and IT, having the skills and know-how to clearly scope the analytics or automation work with the business for replication and/or new projects, coordinate, drive the whole end to end process until operational.

  • Plays strong role in analytics and automation projects identification, scoping, prioritization, endorsements/approval, coordination and able to map business needs to available resources.

  • Able to help the business in preparing digitalization project charter. Estimating the analytics/automation value, work plan etc.

  • Able to lead small to medium analytics project execution (in terms of doing and/or supervising) and assist in any other technical aspects of the project

  • Able to apply the Agile way of working or Hackathon mode in digitalization projects.

  • Works with stakeholders plays an advisory role and technical support on analytics and automation work area, where required.

  • Contributes to improving existing data science/analysis processes, with a focus on new and emerging techniques (i.e machine learning). Works with business to identify new areas of analytics to venture into. This can also mean working with third-party vendors to identify solutions, challenge the vendors and overseeing supervising the vendors during work execution.

Auto req ID:



IT Project & Programme Management

Country of Work Location:


Company Description:

Shell is a global leader in power, energy, and gas technology and is working to meet increasing energy demand and supply challenges by delivering smarter products and cleaner energy, infrastructure, and by developing new energy sources while addressing the impact on the environment. Malaysia is one of Shell’s heartlands. The history of Royal Dutch Shell in Malaysia started more than 125 years. Today, Shell maintains a strong multi-faceted presence in the country through our longer-term investments, innovation-sharing, and impact to local communities. We helped pioneer Malaysia’s oil and gas industry and fuelled its growth. We discovered Malaysia’s first oil onshore, then took the industry offshore, and most recently into the technically-challenging depths of Deepwater. Shell’s strong retail network fuels the journeys of millions of Malaysian motorists every day. In fact, Shell is even able to offer one of the most differentiated fuel and lubricant products, some of which were pioneered right here in the country. We fuelled the ambitions of Malaysians: whether the generations of retail business partners; thousands of Shell scholars over the years; young entrepreneurs from our LiveWire programme; or Shell staff and alumni who are Malaysian luminaries today. Shell continues to be one of the top employers in Malaysia with thousands employed in our upstream, midstream and downstream businesses, as well as in our service and support functions.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Work Location:

Lutong Miri



  • Typical Experience: 4 to 7 years of corporate IT experience

  • Minimum Education or Certification: 4-year Degree related to IT. More advanced problem-solving skills needed

  • Ability to work well in teams or as an individual

General Job Profile Skills & Requirements:

  • Has familiarity with business and I&D analysis either through academic study or has gained familiarity and practical I&D experience.

  • Agile project experience is an asset.

  • Ability to take a systematic and analytical approach to problem-solving and pay close attention to detail.

  • Strong interpersonal skills

Unique Skills & Requirements of the Posting:

  • Data science expertise with BigData, algorithm programming, and related tools.

  • Good to have exposure and knowledge in other digitalization technology and tools such as Robotic Process Automation, Internet of Things, Cloud and Machine Learning/AI

Special Challenges:

  • Guide business stakeholders to gain acceptance / sign-off. Manage requirements to the smallest set that will provide the biggest impact in advancing business objectives and end-user buy-in.

  • Describe technology in terms easily understood by business customers and set realistic customer expectations for the project outcome. Adjust customer expectations in accordance with changes in scope.

  • Generate innovative approaches to existing problems or new opportunities.

  • Work closely with stakeholders to build trust and understand their goals, motivations, constraints, risks, and operating environment.

  • Jobs responsible for initiating, development & delivery of analytic solutions in an agile fashion to the business in order to provide insights & improvement to business processes.

  • Needs to be able to deal with state of the art, differentiated and often unproven technologies with sometimes vague & changing priorities

  • Ability to work and deliver results through virtual teams

  • Experience with Analytics & Business Intelligence Tools as well as data mining and extraction

City, State (if applicable):

Lutong Miri