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Shell Telecoms Operations Manager MY & PH in Lutong Miri, Malaysia


Job Title:

Telecoms Operations Manager MY & PH

No. of Positions:


Job Description:

One of the main goals of the Field Telecoms lead is to direct and provide support for all FTEs deployed in managing SMEP's Telecoms infrastructure. He will work in conjunction with the Global JV Operations Manager and Technical Discipline leaders, providing services as listed below:1) Supervise Field Telecoms operations across SMEP onshore and offshore offices and production facilities:

  • Ensure availability for all non-legacy and legacy telecoms systems in managed facilities, in line with applicable OLA/SLAs - should have working experience with all or most of key systems like troposcatter systems, microwave systems, Emergency response systems, UHF/VHF systems, DC power systems, crude loading/ESD systems, aviation communications systems, aviation lighting systems etc.

  • Ensure right security accesses are provided to telecoms shelters and spaces in outstation facilities

  • Ensure that corrective maintenance jobs at managed telecoms facilities are carried out within specified OLA, based on incident/fault reports/logs; ensure resolution within OLA (and SLA with a vendor, as appropriate)

  • Supervise the planning of PM schedule wrt SMEP telecoms assets; ensure scheduled preventive maintenance plans are carried out on time across all operational facilities; ensure compliance to planned schedule (at agreed intervals for all active facilities); ensure close-out in SAP without MIE compliance issues

  • Assign resources to coordinate configuration management of all installed telecoms systems; management of the inventory of telecoms assets (ensure all telecoms assets are registered); effect decommissioning of redundant assets, evacuation from site and deregistration from asset register; follow through asset disposal processes (as appropriate)

  • Ensure assigned staff performs site visits to assigned facilities; document visit details and identified issues in Livelink. Recommend solutions to identified problems

  • Manage integrity of assets; ensure governance processes and physical state of systems in managed telecoms facilities are in top conditions; ensure MFI (mgt facilities inspection) report outcomes are excellent (>90% compliance); ensure assigned staff document visit details and identified issues; review recommended solutions to identified problems and ensure timely close-out of MFI action items

  • Ensure good coverage for support of the tower mgt landscape - integrity checks, maintenance, painting etc.

  • Ensure proper handover of ALL new telecoms projects within managed facilities - liaise with internal Landscape service mgr, in ensuring all technical details are assessed and managed.

  • Provide steers to contract holders; supervise the management of HSE audits for all active contracts

Auto req ID:



IT Service Management & Delivery

Country of Work Location:


Employment Type:

Full Time

Company Description:

Shell is a global leader in power, energy, and gas technology and is working to meet increasing energy demand and supply challenges by delivering smarter products and cleaner energy, infrastructure, and by developing new energy sources while addressing the impact on the environment. Malaysia is one of Shell’s heartlands. The history of Royal Dutch Shell in Malaysia started more than 125 years. Today, Shell maintains a strong multi-faceted presence in the country through our longer-term investments, innovation-sharing, and impact to local communities. We helped pioneer Malaysia’s oil and gas industry and fuelled its growth. We discovered Malaysia’s first oil onshore, then took the industry offshore, and most recently into the technically-challenging depths of Deepwater. Shell’s strong retail network fuels the journeys of millions of Malaysian motorists every day. In fact, Shell is even able to offer one of the most differentiated fuel and lubricant products, some of which were pioneered right here in the country. We fuelled the ambitions of Malaysians: whether the generations of retail business partners; thousands of Shell scholars over the years; young entrepreneurs from our LiveWire programme; or Shell staff and alumni who are Malaysian luminaries today. Shell continues to be one of the top employers in Malaysia with thousands employed in our upstream, midstream and downstream businesses, as well as in our service and support functions.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Work Location:

Lutong Miri


  • Wide exposure to a variety of technical and business environments including but not limited to IT - preference for candidates with additional business degrees (MBA etc) and good (Cisco) network overview and certification (at least CCNA level)

  • Up to 20years of professional IT/Telecoms and technical experience, of which at least 12years must have been spent in supporting Telecoms Infrastructure services. Oil industry experience is preferred

  • Good team player - able to work effectively with colleagues, internal and external customers in a virtual manner.

  • Must have knowledge of HSSE-SP. Must be able to provide leadership in HSSE

City, State (if applicable):

Lutong Miri