Oracle Implementation Consultant in Macau, Macau

Implementation Consultant

Preferred Qualifications

JOB SUMMARY

An Implementation Consultant – Food & Beverage Systems is

specifically responsible for the installation, education and project management

for the Oracle Hospitality Food & Beverage solutions and its associated

interfaces.

DUTIES & RESPONSIBILITIES:

  • Install and configure theOracle Hospitality F&B product suite.

  • Train the application softwarewith a demonstrated understanding of current food & beveragemanagement techniques.

  • Impart specific knowledgerelated to restaurant operating procedures.

  • Be familiar with and adhere tothe latest training and installation standards and procedures.

  • Work with the My Oracle Support(MOS) global support system and Support organization on escalating clientissues.

  • Work with the customer and thebroader Oracle Hospitality F&B team to ensure service levelrequirements are exceeded.

  • Necessary SQL and technicalskills; Active participation in online education and product trainingcourses; Participate in quality assurance of new product and/orversion release software when required.

  • Submit timely and accurateproject status and other required reporting via current communicationmethod.

KNOWLEDGE, SKILLS & ABILITIES

Credentials and Experience:

Essential:

  • Previous experience with theOracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Salesoftware products.

  • Hospitality industry experiencein a supervisory or management role.

or

  • Tertiary qualification in aTechnical or Hospitality Management field

  • Knowledge of manual Food &Beverage procedures.

  • Familiarity with relationaldatabase management systems such as Oracle 12c Database Server ispreferred.

  • Good working knowledge ofTCP/IP networks, PC’s and troubleshooting techniques.

Desirable:

  • Previous experience as atrainer/consultant.

  • MCSE and OCP certifications.

Professional Skills:

  • Analytical problem solvingskills.

  • Project Management skills.

  • Strong presentation andinterpersonal skills.

  • Superior communication skills,written and verbal.

  • Fluency in English, Cantoneseand Mandarin

Abilities:

  • Ability & credibility towork effectively with the client at all levels of the organization.

  • Proven ability to workunsupervised or as a team member of both the local office team and widercompany teams.

  • Creative thinking abilities soexperiences and knowledge may be used to create new ideas and think'outside the box’.

  • A self-starter with initiative,drive and strong desire to succeed.

  • Ability to work under stress.

  • Flexibility with people andtime.

SPECIAL REQUIREMENTS

  • Able to work overtime andpublic holidays as requested.

  • Able to travel extensively andbe away from home for extended periods of time.

Detailed Description and Job Requirements

Intermediate implementation professional who analyzes

customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific

operational work flow for multiple concepts, users, and service models. Resolve

any gaps in functionality. Train the staff on the use of the new solution, and

take the site live on the system after everything has been configured and

everyone is trained. Ensure a smooth transition to the new system. Answer

operational and application questions and consult the customer in a manner to

transfer ownership of the system to the customer. After "go-live",

provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate

effectively and build rapport with team members and clients. Ability to travel

as needed.

Detailed Description and Job Requirements

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Job: Consulting

Location: MO-MO,Macau-Macau

Other Locations: HK-HK,Hong Kong-Causeway Bay

Job Type: Regular Employee Hire

Organization: Oracle