Thermo Fisher Scientific Customer Service Representative in Madison, Wisconsin

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Position Summary

Working within our dynamic call center, the Customer Service Representative will respond to and resolve internal and external customer requests and inquiries which may involve pricing, product availability or returns, terms and conditions, vendor information, and delivery.

Will have interaction with multiple groups including Operations, Technical Support, Logistics, and suppliers to ensure timely and accurate shipment of product and issue resolution.

Key Duties and Responsibilities

  • Identifies customer needs, and appropriate course of action within established performance expectations and departmental procedures.

  • Documents transactions and performs follow-up actions in accordance with departmental standard operating processes and procedures.

  • Review and understand all departmental Functional Procedures and work instructions.

  • Process incoming telephone or e-mail service requests or parts orders through the SAP system.

  • Other miscellaneous duties as assigned

Minimum Qualifications/ Requirements

  • High school diploma required. Associate degree preferred.

  • Minimum one year call center experience, with ability to adhere to structured telephone schedule.

  • Excellent communication skills including active listening and questioning skills.

  • Strong customer service orientation

  • Well organized with solid time management skills

  • Ability to problem solve and diffuse customer dissatisfaction.

  • Demonstrates attention to detail and quality.

  • Ability to multitask and work in fast paced environment.

  • Ability to readily learn and apply new information. Adaptable and flexible.

  • Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.