Oracle Technical Analyst 1-Support (Support Associate Bronto) in Makati, Philippines

Technical Analyst 1-Support (Support Associate Bronto)

Preferred Qualifications

In this opportunity you will:

  • Act as the voice of Bronto’scustomers to the broader Bronto team

  • Drive customer satisfactionand retention through amazing customer service

  • Provide application support,troubleshooting and customer education via Bronto’s three support channels

  • Collaborate on and supportClient Services team projects as needed to support growth of Bronto.

  • Accurately document customerinteractions in tracking system and follow defined Client Servicesprocesses and workflows

Preferred

skills

  • Work independently withminimal supervision, self-motivated

  • 4-year college degree, highlypreferred, technical focus a plus

  • 4 technical support or helpdesk experience, preferred

  • Professional, top notchverbal and written communication skills

  • Proficiency with HTML andCSS, preferred

  • Experience working directlywith customers

  • Friendly and energeticpersonality

  • Demonstrated ability to workin a collaborative team environment, through Chat, Email and Phone

  • Strong communication skills

  • Experience with technologyand web-based applications

  • Ability to work an 11am to8pm shift for a week, once a quarter

  • Ability to be on-call afterhours for 24x7 emergency support at one week per 2 months, and someholidays is expected.

Helpful Skills:

  • Familiar with API’s, JSON andweb services

  • Graphic and web design skills

  • Experience with technicalintegrations or API troubleshooting a plus

  • Email marketing experience

  • Email Service Provider HelpDesk experience desired but not required

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. As this is an entry-level technical position at Oracle, a technical degree is preferred i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. OR functional degree technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

Job: Support

Location: PH-PH,Philippines-Makati

Job Type: Regular Employee Hire

Organization: Oracle