Marsh & McLennan Apprentice Account Handler in Malton, United Kingdom

Apprentice Account Handler

Location: Malton

Contract type: 18 Month FTC Apprenticeship

About Jelf

Jelf is an award winning consultancy that supports businesses and individuals with expert advice on matters relating to insurance, risk management and employee benefits. Its purpose is simple: to help business and individuals across the UK thrive.

Founded in 1989, Jelf became part of Marsh & McLennan Companies (MMC), a global leader in risk, strategy and people, in December 2015. In January 2017, Jelf was brought together with Bluefin to create one of the UK’s leading insurance brokers for mid-size and SME companies.

With almost 3,000 colleagues serving over 250,000 clients, Jelf has an extensive network of regional offices; enabling its advisers to provide an expert, personal service from over 75 locations across the UK.

We have a fantastic opportunity for a talented individual to join our established team in Malton as an Apprentice Account Handler where full training will be given as well as training and support to achieve their CII (Certificate in Insurance) which is an internationally recognised qualification.

Over the course of 18 months you will learn about the insurance industry and the responsibilities covering Account Administration and an Account Handling role.


  • Maintain accurate data e.g. membership/products and services

  • Produce and maintain accurate and complete documentation /correspondence in a compliant manner with timescales confirmed by Divisional service level agreements (SLAs)

  • Respond to clients and Sales Executive/Consultant queries in a timely and accurate manner by using and amending standard letter, writing clearly, concisely and professionally.

  • Answer the phone in a professional manner that aims to build rapport with clients, providers and colleagues.

  • Prioritise workload and client requests

  • Ensure all business activity is logged to ensure revenue is accurately recorded

  • Demonstrate enthusiasm and a working knowledge of the relevant business

  • Build and maintain an excellent rapport with our clients, providers and colleagues across the Group.


Experience and skills required

· This role would suit an articulate/confident School/College leaver with excellent attention to detail looking for an opportunity to start a career in insurance with a global industry leader

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