Comcast Senior Manager of Retail in Manassas, Virginia

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Sr. Market Manager for Baltimore based stores as well as Delaware-Responsible for the sales, customer experience, operational execution,

financial performance and employee satisfaction for a group of Comcast

retail store location in the Maryland and Delaware market area. Responsibilies include

establishing goals and motivating Store Managers and Sales Consultants to achieve sales,

overcoming objectives, monitoring and ensuring that retail locations are staffed and

trained to deliver a great customer experience! Maintain

tight operational and financial controls while driving a high-level of

employee engagement and satisfaction.

Employees at all levels are expected to:

- Understand our Operating Principles and use as a guideline for how

you do your job.

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a TEAM-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-Join

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Ensures competence and continuity of qualified management and

frontline staff through optimum selection, training and development,

appraisal, and motivation.

- Works closely with Store Managers to ensure effective retail staffing levels through efficient scheduling and adjustment to

meet peak service demands.

- Manages customer service based training and standards certification.

Works with team to ensure excellence in customer service with every

customer contact. Manages the performance and development of leadership


- Contributes to functional strategy development. Partners cross-

functionally with other departments to ensure that operational plans are

aligned with overall business objectives.

- Ensure that each retail store is maintained and secured consistent

with brand standards and operating guidelines, including coordination of

new CSC openings.

- Reviews, analyzes and audits customer and financial reports including

sales, inventory, cash, productivity, payroll, and VOC to achieve or

exceed budgeted performance.

- Develop and implement regional sales incentives to meet and exceed product

growth objectives. Manage compensation plan programs and implement

changes to improve employee motivation and sales performance while

controlling overall cost per sale.

- Motivates Sales Consultants to achieve sales and compliance results;

conducts routine office visits and audits.

- Follows and administers cash handling policies and procedures.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Generally requires 8-11 years of retail experience; preferably in Telecom

- Multi-Tasked individual

- Ability to conduct sales training in retail sales to assist in overcoming objections and demonstrations.

- A motivating leader!

This position is for the Baltimore, MD and Delaware Market.

Comcast is an EOE/Veterans/Disabled/LGBT employer