Hilton Reception Supervisor - Hilton Manchester Deansgate in Manchester, United Kingdom

What will I be doing?

As Reception Supervisor at Hilton Manchester Deansgate, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise accurate and efficient Reception operations including check in/out procedures
  • Support Team Members in handling Guest requests and enquires to ensure a positive outcome
  • Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
  • Ensure a consistent, high level of customer service
  • Brief your team on any events or VIP guests in the hotel that day
  • Drive sales revenues and promote hotel services and facilities for up-selling opportunities
  • Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  • Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
  • Act in accordance with the front of house equipment and the property management systems
  • Conduct training programs on an ongoing basis
  • Carry out shift handovers and brief team members as required
  • Follow company brand standards
  • Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

What are we looking for?

Reception Supervisors working with Hilton Manchester Deansgate are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, we'll be looking for the attitude, skills, and values that follow:

  • Previous experience as a senior receptionist or reception supervisor
  • Positive attitude and good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own or as part of a team
  • Competent level of IT proficiency

Whatwill it be like to work for Hilton?

Our teams deliver exceptional hospitality experiences to our Guests every day& their contributions are at the core of our success. We're committed tohelping our teams 'Thrive@Hilton', to ensure we're our best self, every day.

Our benefit programmes help to build a strong foundation to achieve this...

BODY - We build a strong foundation for health & well being:

Retirementplan, life assurance, healthcare cash plan, dental insurance & eye care

MIND - We seek lifelong learning & meaningful leadership:

Childcarevouchers, CMP & CAP, AXA employee assistance programme

SPIRIT - We dare to dream & connect with purpose:

Teammember room rates globally, perks at work package

We are Hilton, We are Hospitality!

Permanent Contract - 39hrs per week

Salary - £18k per annum Hilton benefits package

Job: Guest Services and Front Office

Title: Reception Supervisor - Hilton Manchester Deansgate

Location: null

Requisition ID: HOT05AJ7

EOE/AA/Disabled/Veterans