Comcast Analyst 3, Business Support & Analytics in Manchester, New Hampshire

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for analyzing and evaluating operational performance metrics

and resources. Maps metrics against the Company's operational plans and

tactical/strategic goals to ensure alignment and focus. Creates and

facilitates reporting and analysis to evaluate operational initiatives

and drive operational efficiencies. Develops and maintains standard

reporting measures, quantitative explanation of relevant data, and

ongoing analysis of alternatives and solutions. Quantitatively evaluates

and recommends action plans, based on all operational reporting and

analysis, in order to enhance the customer experience and drive

operational efficiencies. May provide financial reporting, revenue

analysis support, discount monitoring, promotional modeling, and

subscriber reporting issue resolution to various departments within the

company. May act as a subject matter expert for all HRIS related

inquiries and projects. Has in-depth experience, knowledge and skills

in own discipline. Acts as resource for colleagues with less experience

or knowledge in subject matter.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Provides weekly, monthly, and annual reports. Provides special reports

and analyses to support the business as necessary.

- Supports efforts to maintain accurate master data. Extracts data and

provides analysis of master and transactional data.

- Conduct regular audits to ensure data integrity.

- Identifies issues, analyzes available data and information, and

recommends changes to management.

- Creates and maintains multiple operational reporting tools.

- Provides analytical support of actual results against budget and

feasibility of proposed business strategies.

- Consolidates data reports and delivers to help drive data-based

strategic decision making.

- Provides analysis prior to and following any recommended changes.

- May create and maintain compliance reports that identify discrepancies

within the Company's billing systems.

- May conduct regular HRIS maintenance and audits to ensure the quality

of data integrity.

- May ensure that all employee records in the HRIS databases are

accurately updated in a timely fashion.

- Provides user feedback to management and helps influence future

systems enhancements.

- May provide guidance and direction on complex HRIS transactions.

- Ensures accuracy of data through partnerships with team members.

Provides day-to-day validation and spot checks.

- May prepare reports to be used by other departments to correct billing


- Other duties and responsibilities as assigned.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

Job Specification:

- Bachelors Degree or Equivalent

- Generally requires 5-7 years related experience

- Reporting and analytics experience

- Working knowledge of Tableau and SQL, strongly preferred

Comcast is an EOE/Veterans/Disabled/LGBT employer