Comcast Rep 2, SMB Direct Sales (OBSR-Web) in Manchester, New Hampshire

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for generating monthly sales through outbound cold calling

of leads, received via the Comcast Business website, which plays a key

role in the growth and expansion of Comcast Business Services and its

product offerings. Facilitates the sale of Comcast Internet, Voice, and

TV services to small and mid-size business to new and existing

customers. Works with moderate supervision/guidance. Is accountable for

individual results and impact on team.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Consults with clients on suite of Business Services including:

Internet, TV, and Voice.

- Educates prospects about Company products and services as solutions

for their business networking needs.

- Meet and exceed all assigned sales quotas and achieve targeted

customer experience scorecard metrics.

- Updates and maintains prospect database on a daily basis.

- Responds to all customer inquiries received via the Comcast Business

web site in a timely and professional manner.

- Makes appropriate recommendations to customers regarding business

solutions, proposes offers for service, and processes orders

accordingly.

- Works with all field operation personnel to ensure customer

satisfaction.

- Other duties and responsibilities as assigned.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

Job Specification:

- High School or equivalent

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- Generally requires 1-3 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer