Comcast Rep 2, SMB Direct Sales (OBSR) in Manchester, New Hampshire

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for generating monthly sales through outbound cold calling

or lead generation which plays a key role in the growth and expansion of

Comcast Business Services and its product offerings. Facilitates the

sale of Comcast Internet, Voice, and TV services to small and mid-size

business to new and existing customers. Works with moderate

supervision/guidance. Is accountable for individual results and impact

on team.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Generate sales through outbound cold calling and lead follow-up over

the telephone using a variety of techniques. Sell Comcast Internet,

Voice, and TV services to small and mid-sized business to new and

existing customers.

- Meet and exceed all assigned sales quotas and achieve targeted

customer experience scorecard metrics.

- Manage the customer through lead generation, pipeline management,

organization, effective communication and strong listening skills.

- Consult with business customers on their business application, solicit

referrals for potential new prospects, and close web leads.

- May partner with field to provide referral of complex opportunities to

the outside sales organization.

- Resolve customer issues quickly and strive to reach resolution on the

first call or escalate issues appropriately.

- Updates and maintains prospect database and opportunity funnel on a

daily basis, assuring management of prospect database and assures

customers' orders are fulfilled.

- Manage multiple activities simultaneously including interacting with

customers while using multiple software applications for research and


- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School or Equivalent



- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer