TeleTech Senior Specialist, TA Marketing and Communications in Mandaluyong, Metro Manila, Philippines

TeleTech is seeking a Senior Talent Acquisition Marketing Specialist to join our Enterprise Services team.

Our Human Capital team brings significant value and contribution to our company through always looking for new ideas and challenges to meet our employee satisfaction. We want to show our public that Teletech is the right place to work.

*What you’ll be doing: *

Senior Talent Acquisition Marketing (Sourcing) Specialists are responsible for strategic and day-to-day recruitment marketing activities at the local level and for contributing to the overall success of the Talent Acquisition team for their assigned sites. This includes analyzing the market and target demographics for the site, creating a sourcing plan, designing and promoting employee referral programs, organizing job fairs and community outreach events, and investigating new sourcing channels.

Senior TA Marketing (Sourcing) Specialists must be able to quickly adapt sourcing plans and engage new channels in order to meet changing client requirements. They also occasionally assist in general and administrative (G&A) sourcing in support of TeleTech’s business units. This is a challenging position that is suited for a high-energy and analytical individual who must be able to meet aggressive goals and timelines, as well as stakeholders on certain occasions accordingly.

What you’ll bring to us:

  • Create a comprehensive sourcing plan to support specific client recruiting goals within an assigned geography

  • Analyze reports to track the effectiveness of each sourcing channel and analyze metric to identify trends and make recommendations

  • Develop sourcing initiatives including the recommendation of innovative ad campaigns and promotions needed to support these plans and partnership with internal and external creative resources to design and produce these tools.

  • Act as a project manager for collateral creation by establishing deadlines, approving creative concepts, and holding vendors accountable for on-time delivery.

  • Improve the key success metrics associated with hiring goals including conversion rate, cost per hire, time to fill, and client satisfaction

  • Work with the corporate support teams and approved vendors to ensure the marketing campaigns and value propositions are appealing to the local market.

  • Establish TeleTech’s employee referral program as the first or second source for new candidates.

What skills you’ll need:

· Candidate must possess at least a Bachelor’s/College Degree, any field.

· Strong knowledge of the local talent market and sourcing channels

· Flexibility in various work situations

· Creative and innovative sourcing ideas

· Great interpersonal skill with candidates of all ages and backgrounds

· Working knowledge of applicant tracking systems, Excel, and other recruitment technology

· Proficient in Microsoft Office

· Ability to influence others by example, coaching, and mentoring

· Strong email and oral communication skills

· Project management


  • 1-2 years of marketing experience

  • Previous call center sourcing/recruitment experience

Who We Are:

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

Job: *Human Capital / Talent Acquisition

Title: Senior Specialist, TA Marketing and Communications

Location: PH-National Capital-Mandaluyong, Metro Manila

Requisition ID: 028Z6