Pearson B2-Benefits Administrator in Manila, Philippines

B2-Benefits Administrator

Description

Role overview & Purpose

This Administrator will provide world class compensation & benefits services to the organization, ensuring that service levels and business case assumptions are met or exceeded.

The role will report to the Compensation & Benefits Senior Advisor and will work closely with other HR SSC teams.

Key Deliverables

● Responsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to policies and procedures and meeting service levels

● Responsible for escalation and support process, by which customer issues that cannot be resolved, are escalated to the Global Process and Policy Owner for resolution

● Responsible for interaction with the Centers of Expertise teams

to operationalize policy and process as appropriate

● Responsible for enabling tier 2 team management, so effective monitoring, coaching, counselling, promoting staff development and providing a positive work environment is possible

● Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action

● Responsible for proactively spotting areas of improvements and discusses with the Team Lead. Suggests solutions as appropriate. Promotes and implements defined Continuous Improvement initiatives

● Responsible for facilitating the execution of effective reporting mechanisms to verify Service Delivery levels against SLAs

Qualifications

Role overview & Purpose

This Administrator will provide world class compensation & benefits services to the organization, ensuring that service levels and business case assumptions are met or exceeded.

The role will report to the Compensation & Benefits Senior Advisor and will work closely with other HR SSC teams.

Key Deliverables

● Responsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to policies and procedures and meeting service levels

● Responsible for escalation and support process, by which customer issues that cannot be resolved, are escalated to the Global Process and Policy Owner for resolution

● Responsible for interaction with the Centers of Expertise teams

to operationalize policy and process as appropriate

● Responsible for enabling tier 2 team management, so effective monitoring, coaching, counselling, promoting staff development and providing a positive work environment is possible

● Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action

● Responsible for proactively spotting areas of improvements and discusses with the Team Lead. Suggests solutions as appropriate. Promotes and implements defined Continuous Improvement initiatives

● Responsible for facilitating the execution of effective reporting mechanisms to verify Service Delivery levels against SLAs

Primary Location: PH-PH-Manila

Work Locations: PH-Mandaluyong City-Manila Rockwell Rockwell Business Center Sheridan 7th Floor, North Tower Manila

Job: Human Resources

Organization: Human Resources

Employee Status: Regular Employee

Job Type: Standard

Shift: Evening Job

Job Posting: Apr 17, 2018

Job Unposting: Apr 20, 2018

Schedule: Full-time Regular

Req ID: 1806024

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.