IBM Client Engagement Engineer in MARKHAM, Ontario

Job Description

The shift toward the consumption of IT as a service, i.e., the cloud, is one of the most important changes to happen to our industry in decades. At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in analytics, security, commerce, and cognitive computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of cloud computing.

The Cloud System Software team is a team dedicated to ensuring that the IBM Cloud is at the forefront of cloud technology, from data center design to network architecture to storage and compute clusters to flexible infrastructure services. We are building IBM's next generation cloud platform capabilities to deliver performance and predictability for our customers' most demanding workloads, at a global scale and with leadership efficiency, resiliency and security. It is an exciting time, and as a team we are driven by this incredible opportunity to thrill our clients.

We are looking for a Client Engagement Engineer to join our Customer OnBoarding team , who innovates & shares our passion for winning in the cloud marketplace.

You will be both internal and external customer facing and will work with the entire Cloud Lab Engineering team.

As the technical Client Engagement Engineer your key responsibilities will include:

On-boarding new customers, starting with understanding and mapping their functional and non-functional requirements onto the new platform.

Help run a broad array of workloads while delivering a delightful customer experience and bringing these learning's back to the engineering team to help iterate on the evolution of the platform

Manage technical aspects of customer life-cycle from early user adoption to creating and delivering value for the customer as well as overall user satisfaction.

If you are passionate about Cloud and technology then this may be the opportunity for you!

This role will involve working with technology that is covered by embargo Export Regulations. If you are a Foreign National from any of the following embargoed countries (Cuba, Iran, North Korea, Sudan, and Syria) on a work permit, you are not eligible for employment in this position.

Required Technical and Professional Expertise

  • Excellent client-facing and interpersonal skills with at least 3 years of experience in working directly with customers

  • Have deep desire and appetite for new technology, open source and cloud based.

  • Be an independent thinker with keen problem-solving skills.

Preferred Tech and Prof Experience

  • Open source Software experience is desirable:such as Open Stack, Kafka, Kubernetes would be a plus.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.