IBM Information Designer in MARKHAM, Ontario

Job Description

The Watson Customer Engagement Design team is responsible for creating intuitive and compelling user experiences with our software. We want to delight our customers with perfect moments that create unbreakable bonds. We need to know what our customers want before they do. The IBM Design organization has undergone a dramatic re-investment over the past 5 years, with the hiring of almost 1600 designers. We've also introduced industry best practices around design thinking and agile, created our own practices for design research, and created our own corporate design language. IBM Design has created a network of 45+ IBM Studios located all around the world.

IBM Watson Customer Engagement brand is looking for talented information developer to join our WebSphere Commerce team.

The successful candidate will demonstrate an understanding of their audience, to effectively deliver information in the right format and presentation.

Key Responsibilities

  • Develop content for developers, administrators, and business users for various versions of WebSphere Commerce.

  • Participate in sprint planning and other Agile meetings to coordinate project scope and timelines.

  • Adapt existing content to develop scripts and storyboards for multimedia deliverable

  • Audit and maintain existing content library regularly to ensure quality, consistency and accuracy.

  • Review user interface strings and participate in user experience and design sessions.

  • Develop and maintain a strong understanding of subject matter, use cases and scenarios related to the product team.

  • Assist technical support teams where applicable.

Required Technical and Professional Expertise

  • Bachelor’s degree in English, Professional Writing, or Computer Science.

  • A minimum of three years of writing experience in the software industry.

  • Experience working in an Agile environment.

  • Must possess excellent communication skills to effectively work with developers and non-technical staff alike.

  • Strong editing skills and impeccable knowledge of grammar and usage.

  • Self-directed, organized and detail oriented.

  • Ability to work with remote development teams.

Applicants are encouraged to include samples of previous work with resume submission .

Preferred Tech and Prof Experience

  • Familiarity with user experience research principles and practices and how to use data to provide informed user insights

  • Experience with Learning & Content Management systems and tools at scale.

  • Experience writing conversational content (e.g. chatbot or digital assistant) and AI

  • Experience writing for voice and/or video

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.