Oracle Technical Analyst 3-Support in Marlborough, Massachusetts
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Successful candidates will possess the following characteristics and qualifications:
Excellent knowledge of the MySQL server (preferably MySQL Cluster) and utilities
Experience managing MySQL in production settings
3 years C/C or Java software development experience
Practical experience with distributed computing
Understanding of high availability, load balancing, and performance
Understanding of database engine design and implementation
Strong troubleshooting skills
Strong experience with Linux development environments
Proven skills in solving complex issues
Ability to pass all levels of MySQL Certification
Excellent spoken and written communications skills in English
A desire to serve customers with a passion
A desire to be a team player within a small virtual community
Ability to manage multiple priorities with limited supervision
Title: Technical Analyst 3-Support
Location: United States
Requisition ID: 19000QU1
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