Eaton Corporation Customer Support - Services (Single Phase UPS & Software Systems) in Mascot, Australia

  • Provide support to the Call Centre Coordinators to minimize warranty costs and efficiently use available resources

  • Provide ownership of the enquiries received until closed out, or followed though the escalation process

  • Understand single phase product in assisting, setups, alarms, installations and operation

  • Provide support on telecommunication DC systems

  • Provide report of total calls incoming/outgoing, number enquiries, number of resolved enquiries and escalated issues, etc. monthly

  • Understand different software packages Eaton supplies and be able to assist customers and technicians in the installation and setups of the packages (including Powervision, Forseer, IPM etc.)

  • Provide support to customers and technicians on connectivity and interface devices for PQ product supplied into the market place

  • Provide support to assist Access Control and major Projects teams

  • Implement field service improvement initiatives and promote a culture of continuous improvement with and beyond regional service team

  • Implement training and development plans for staff and coordinate formal training with product and technical support managers

  • Develop sound knowledge of the company’s products, policies and standards

  • Carry out the roles and responsibilities as detailed in the quality, safety and environment policies and procedures

  • Ensure commitment to the quality, safety and environment and proactively report any risks and issues

  • Understand and comply with the company's mission, vision, policies, objectives and other requirements of the quality, safety and environment management system

Qualifications

  • At least 2 years’ experience in supply chain, electrical or industrial industry

  • At least 5 years’ in a technical support role dealing with electrical or power electronics equipment

  • Electrical/Electronics certificate or trade qualification

  • Experience in customer service in a technical environment

  • Excellent IT and software support & diagnostics skills

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Asia Pacific

Organization: ANZD AustraliaNew Zealand Division

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.