Cintas Manager-Service Delivery-Infrastructure in Mason, Ohio

Requisition Number: 23034

Job Description

Cintas is currently looking for a Manager-IT Service Delivery-Infrastructure within IT. The Manager-IT Service Delivery-Infrastructure is responsible for: delivering IT services provided by contracted suppliers; developing and maintaining the relationship with the contracted suppliers; managing overall governance of all vendors operating in the infrastructure space; establishing performance parameters and guiding principles for vendor delivery of products and/or services in support of business goals; working with the appropriate internal organizations, such as Finance and Legal, to construct performance-based, accountability-driven vendor/business partner agreements, monitoring vendor performance to ensure compliance with Service Level Agreements; facilitating corrective action regarding performance issues to resolution with the vendor and impacted IT/business teams; participating in systems and services outage and incident recovery; managing the creation and maintenance of an effective Disaster Recovery Plan for all Cintas’ data processing, networking and telecommunications platforms; supporting corporate and remote data centers; developing and maintaining policies and procedures as they relate to infrastructure support and regulatory controls; providing escalation paths within IT and vendor staffs; managing and developing assigned staff including coaching/mentoring and performance management; planning and prioritizing team workloads to meet deadlines, while managing and reporting the status on multiple priorities and deadlines; and contributing to long range planning and budget discussions.



  • High school diploma required; Bachelor's Degree, preferred

  • Minimum 10 years of Information Technology and/or business experience

  • Minimum 5 years of experience managing multi-functional areas with staff responsibilities including supervising daily team activities, coaching / mentoring, career development planning, performance management, recruiting and hiring

  • Minimum 5 years of experience with ITIL process management (Change, Incident, Problem)

  • Minimum 5 years of experience managing Service Level Agreements

  • Experience setting up a Managed Services operation

  • Experience with large enterprise project management

  • Experience managing suppliers in outsourcing contracts

  • Experience constructing Statements of Work

  • Experience with Data Center Operations (Primary and Remote) - FCAPS

  • Experience developing and maintaining policies and procedures as they relate to infrastructure support and regulatory controls

  • Experience supporting multi-platform environments

  • Experience with Compliance standards (COBIT, PCI, SAS70, SSAE16)


  • Familiarity with Sarbanes-Oxley, ISO/IEC 11179, preferred

  • Six Sigma experience, preferred

  • ITIL certification, preferred

  • PMI certification, preferred

Our employee-partners enjoy:

  • Competitive Pay

  • 401(k)/Profit Sharing/ESOP

  • Medical, Dental and Vision Insurance Package

  • Disability and Life Insurance Package

  • Paid Time Off and Holidays

  • Career Advancement Opportunities

Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY™ to open their doors with confidence every day by providing a wide range of products and services that enhance our customers’ image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday®.

To support our growth across North America, we’re seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities—these are just a few benefits we’re proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let’s talk about how you’ll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Ready™ for limitless opportunities at Cintas?

Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Category: Information Technology

Organization: Corporate

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift