WindStream Communications Customer Service Technician in Matthews, North Carolina
Please note that this position follows an initial Union job bidding process
ESSENTIAL JOB FUNCTIONS: 1. Provide installation and repair services to residential and business customers, including data, POTS, Internet service and equipment 2. Climb telephone poles and use ladders to provide service 3. Interpret work drawings and instructions, including paperwork 4. Work with other communication groups to provide service as needed 5. Sell and promote Windstream products and services 6. Ability to work scheduled tour, overtime, callouts, and standby as needed 7. Train new employees on daily job functions 8. Operate hand held computer for retrieving and clearing job tasks 9. Other duties as assigned
*KNOWLEDGE, SKILLS AND ABILITIES: *
(Required) 1. Ability to lift and control a 28’ ladder, weight 70 lbs., plus 6 lb. levelizer 2. Ability to distinguish colors in a cable 3. Good to excellent communication skills 4. Good to excellent mechanical ability 5. Ability to climb using ladder and/or gaffs and to work aloft (must pass Windstream Pole Climbing Course) 6. Ability to use test equipment 7. Good to excellent computer skills preferred 8. Basic understanding of electronic theory preferred 9. Must be neat in appearance 10. Ability to work in confined spaces; manholes 11. Ability to write legibly, to prepare neat and accurate records 12. Ability to attend training, local and out-of-state 13. Ability to work at any assigned location
*Education: High School or GED Equivalent required, plus two year technical degree in computers or electronics or the equivalent in work experience (see “experience” below) desired. *Experience: 3-5 years experience with installation or maintenance of telecommunications voice & data network service & equipment or equivalent education (see education above). *Certification/License: Valid Drivers License, CDL License or ability to obtain one, must maintain a safe driving record.
*Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders
Primary Location: *US-North Carolina-Matthews
Job Category: *Bargaining
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.
Requisition ID: 18001184