PwC Public Sector-1st Level Program Delivery Manager-Experienced Associate in McLean, Virginia
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PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.
In today's changing environment, the public sector is seeing an increase in physical and cyber threats, financial and performance reporting requirements, diversity in the workforce, and the impact of rapidly changing technologies. PricewaterhouseCoopers Public Sector LLP provides management consulting, technology consulting and risk consulting services to help federal and international government agencies anticipate and address these and other complex challenges.
PwC Public Sector LLP is one of four organizations to receive the 2014 Malcolm Baldrige National Quality Award. The Baldrige Award is the nationâ€™s highest Presidential honor for performance excellence, recognizing U.S. organizations for superior quality and world-class results across six categories defined by Baldrige including Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Workforce Focus, and Operations Focus. For more information on our journey to performance excellence, please visit www.pwc.com/baldrige or view our winner profile on the NIST website.
Professionals in PwC Public Sector LLP may be subject to a government security investigation and may need to meet related eligibility requirements for access to classified information.
PwC's Customer Competency is one of the most distinctive providers of customer-centric business solutions. Focusing on Customer Strategy, Marketing, Sales, Service, and Pricing, we collaborate with our clients to reinvest in an organization where the customer is at the very center.
We use a value-based approach to getting inside the minds of real consumers, coupled with a quantitative DNA that lets us analyze these insights with an economic filter, all the while applying a digital engagement lens to stay relevant to today's empowered customer.
Our goal is to help our clients tackle the key strategic, organizational, operational and technological challenges as they relate to creating differentiated brand defining customer experiences, higher levels of loyalty, expanded market share, and generating sustainable revenue growth.
Minimum Year(s) of Experience: 1
Minimum Degree Required: Bachelor's degree
Demonstrates some knowledge and understanding of:
-Field service strategies, operating models, field service trends, mobile technologies, fleet management, field service capabilities, and interdependencies with other service fronts
-Revenue management, service logistics, knowledge management, warranty and entitlements, service forecasting and scheduling and incentives and motivation
-Impact of field service initiatives on people/change, technology architectures, product innovation, pricing and sales and marketing
-Delivery of Field Service Optimization work
-Collaboration with change consulting partners, technology consulting and others to help deliver full lifecycle projects across an existing client base
Demonstrates some abilities and/or a record of success, as both an individual contributor and team member, with identifying and addressing client needs: building solid relationships with clients; developing an awareness of Firm services; approaching client in an organized manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and, communicating potential conflicts to a supervisor.
Demonstrates some individual contributor abilities as a member of a project team that include the following:
-Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;
-Leveraging customer field service knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals;
-Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously;
-Demonstrating the ability to self-motivate and take responsibility for personal growth and development.
This role supports client work contractually requiring US Citizenship.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.