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Deloitte Senior Manager Customer Pricing and Profitability in McLean, Virginia

Customer Strategy Merchandising Senior Manager

Deloitte Consulting LLP seeks Senior Managers focused on Pricing and Profitability Management at locations nationally. We are looking both for candidates with depth in specific industries and candidates who have worked across industries.

Work you ll do

The Pricing & Profitability Management business within Deloitte Consulting serves clients who are seeking to drive profitable growth using analytics, pricing strategy, improved commercial capabilities, and advanced technologies. Our team is widely recognized as leaders within the field of Pricing and Revenue Management and we are looking to build on this reputation with highly skilled, experienced professionals.

As a Senior Manager, you will lead large engagements that begin with a complex pricing, revenue, and margin-focused problems and serve as a leader in Deloitte Consulting s Customer Strategy & Applied Design practice.

Work will include:

Engagement Management: Lead engagement planning and budgeting; mobilize and manage strategy engagements; define deliverable structure and content

o Oversee detailed, transaction-level quantitative analytics

o Oversee the development of pricing strategies, focusing on concepts such as Economic Value Estimates (EVE), valued-based pricing, granular customer segmentation, in-depth competitive analysis, etc.

o Perform qualitative customer interviews to assess the client s value proposition

o Lead client engagements that identify, design and implement advanced pricing / technology and creative business solutions for large companies

o Oversee project management status and progress, prepare and present weekly steering reports, assess risks, manage delays and escalate issues to steering committees

Client Management: Manage day to day interactions and relationships with executive clients and sponsors. Support clients in making strategic decisions and implementing changes in areas within pricing, finance, commercial excellence, and analytics

Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process.

Practice Development & Eminence: Develop practical solutions and methodologies; develop "thought-ware" and "point-of-view" documents; participate in public speaking events; get published in pricing-related and industry periodicals

People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities

The team

Customer Strategy & Applied Design

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.

We deliver set of customer focused work:

Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda

Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.

Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth

Digital Strategy | Help clients understand, envision and articulate digital as a business strategy aligned with their CEO s agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent


Required Qualifications:

Bachelor s degree from accredited university

10 years of professional experience in a consulting setting with demonstrable depth of knowledge

in 1-2 industries

Consistent career progression with increasing levels of responsibility

Demonstrated command of complex analytical topics, including the management and understanding of granular data sets

Familiarity with core pricing concepts such as value-based pricing, customer segmentation, customer profitability analysis, etc.

Competent in Microsoft Excel and PowerPoint

Willingness and ability to travel 80%

Must live within commuting distance to one of Deloitte s consulting offices

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Qualifications:

Advanced degree in business

Experience leading or managing teams and change initiatives (especially in a project management role)

Experience with budgetary responsibilities related to projects or resource

Experience leading programs with technology / pricing technology components

Sector knowledge in Consumer Products, Retail, Industrial Products, Automotive, Media and Technology

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at


Category: Customer Relationship Management

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.