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Deloitte Digital Identity _Identity Governance and Administration (IGA)_Solution Delivery Lead in Mechanicsburg, Pennsylvania

Are you an experienced, passionate pioneer in technology a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center we are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below

Work you ll do

The Managed Services Solution Delivery Lead will be responsible for build, monitor and manage the Consumer Identity and Access Management Technology Platform and related processes.

The key job responsibilities include

  • Serves as technical specialist for the Identity Governance and administration (IGA) products and solutions, responsible to provide problem resolutions or new enhancement in the client environment.

  • Support the team members provide technical expertise for the client delivery as well as lend a hand to other on-going engagements for resolving the business-critical issues

  • Setup and configure Access manager environment in production and DR environments on cloud or on premise with the help of infrastructure team.

  • Investigate and troubleshoot complex technical issues independently, perform root-cause analysis for high severity issues and provide permanent resolution

  • Perform gap analysis, provide the resolution for recurring / reported issues and plan evolution roadmap directly with client stakeholders

  • Optimize system configurations for performance improvement

  • Implementation of complex enhancements or On-board / Integrate new applications effort for an existing client. Work as per the project plan and ensures that assigned tasks and responsibilities are fulfilled in a timely fashion

  • Emergency support in providing technical resolution on high severity incidents in production environment

  • Participate in continuous improvement initiatives, identify ways to improve client delivery by introducing technology innovations or processes re-engineering to increase efficiencies of the team.

  • Work with product vendors to discuss product defects and releases, manage patches / hotfix rollouts

  • Coordinate with client / client teams at onsite / globally, discuss issues and resolutions. Identify the risks and mitigation plan. Timely escalation of issues to avoid business disruption

  • Enabling business development by assisting in request for proposal, efforts calculation, cost estimations and pre-sales

  • Lead process compliance activities by identifying and driving initiatives that are relevant for the project delivery across the practice development and help factor reusability and related benefits

  • Support the practice by delivering access manager training to new hire, take brown bag session to benefit other engagements

  • Operate as a lawyer for the client, connect with a vendor and help them to elect the best solution for resolving the identified / possible technical issues or security threats in the system / infrastructure

  • Reviews and ensures compliance of technical documents including architecture / design guide, operating instruction manuals, system and configurations documentation, work instructions / run-books, processes, standards and procedures

  • Work with the team to generate service management metrics and reports, KPI / KRI and reports for audit, governance and service improvements plan as per the business requirement and industry standard

The Team

From our centers, we work with Deloitte consultants to design, develop and build solutionsto help clients reimagine, reshape and rewire the competitive fabric of entire industries. Our centers house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts, to cyber risk and human capital professionals. All work together on diverse projects from advanced preconfigured solutions and methodologies, to brand-building and campaign management. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality. The US Delivery Center supports a collaborativeteam culture where we work and live close to home with limited travel.

The Deloitte Risk and Financial Advisory Digital Identity solution is a cloud- hosted and fully-managed identity platform that brings together market-tested technologies, industry leading practices, and pre-built identity management use cases to accelerate deployment and reduce time to value.

Key Identity and Access management technical capabilities delivered by the team

  • Identity Governance and Administration

  • Access Manager

  • Privileged access management

  • Application Onboarding / Enhancements



  • 5 plus years in Identity Governance and administration (IGA) service delivery

  • Managed large engagements running common IGA solution(s) (SailPoint/IBM SIM/ CA IDM/Oracle IM/ Saviynt/ Ping ID/ ForgeRock IM)

  • Understands business requirements for Identity Management and Access Governance

  • Development and troubleshooting issues with Aggregations, Identity Refresh, Provisioning, Workflows, Tasks, Rules and Roles

  • Knowledge of cloud platforms (AWS, Azure, GCP etc.). Deploying and managing IGA solutions on cloud platforms. AWS is preferred

  • Strong understanding of Directory Services (AD / LDAP) and different types of connectors available with the IGA products

  • Core Java, XMLs, REST and SOAP webservices development

  • Strong Knowledge on Application Servers like Apache Tomcat, JBOSS, WebLogic etc.

  • Worked on various operating systems such as Windows, Linux, Solaris etc.

  • Working knowledge on Databases such as MS SQL, Oracle, mySQL

  • Working knowledge on Java, .Net programming Scripting languages like java scripts / shell scripts

  • Hands-on experience in building and de-bugging issues with custom connectors and SOA workflows

  • Good understanding of Identity Manager Disaster recovery processes and testing

  • Exposure to Identity Manager process frameworks and methodologies

  • Various IT / Security Technologies- Including DNS, Exchange, Firewalls, VPN Gateways, IPS, Proxy and PKI

  • Integration of IGA tools (SailPoint etc.) with other IM technologies (PAM, AM) products

  • Advanced documentation skills for drafting / designing the content for client presentation, reporting, new opportunities followed by effective presentation skills

  • Understanding of security and privacy controls

  • Well-versed with IT service management (ITIL) processes and experience in managing tasks and operations support

  • Service Delivery, SLA/OLAs, reporting and ITSM tools like ServiceNow, Remedy etc. along with a strong sense of customer satisfaction

  • Flexibility to work outside business hours for handing the business-critical issues

  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

  • Willingness to travel up to 15%


  • Understanding of DevOps, Virtualization and IT Infrastructure, Network Protocols (SSL, SSH, FTP, SMTP, HTTP and

  • HTTPS etc.)

  • Understanding of various IT / Security technologies- Including DNS, Exchange, Firewalls, VPN Gateways, IPS, Proxy and PKI

  • Software development life cycle (SDLC) processes and Agile delivery methodologies (Lean, SCRUM etc.)

  • One or more certifications on ITIL, PRINCE2, ISO27001, CISSP, IAM Product certifications.

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.