TeleTech Deal Desk Business Solutions and Pricing, Senior Analyst - Remote / Telecommute in Melbourne, Florida

TTEC (formerly TeleTech) is seeking an experienced Business Solutions and Pricing Senior Analyst to join our TTEC Digital Deal Desk team.

What we are looking for:

Are you a highly-motivated, achievement-driven business solution, pricing and contracts professional interested in advancing your career?

Do you have business operations knowledge with a high attention to detail and an ability to craft winning business solutions, perform complex custom pricing, build sales collateral, and create and deliver client facing contracts. If you are great at understanding business requirements, crunching numbers, thrive in a fast-paced environment, truly enjoy working in a client facing role and interfacing with internal senior leadership and sales teams while building and reviewing technology pricing proposals, then this is an ideal role for you and we’d like you to join our team.

What you’ll be doing:

As a strategic member of the Deal Desk team you will be responsible for:

  1. Supporting sales teams to successfully solution, price and position TTEC Digital Solutions.

  2. Building value based relationships with TTEC matter experts to ensure holistic proposal solutions are crafted.

  3. Participating in the sales process in direct support of achieving sales, delivery and financial goals and objectives.

  4. Facilitating pricing reviews of proposed TTEC Digital solutions.

  5. Performing financial analysis and reviews of contracts and statement of works.

  6. Creating client facing sales and marketing collateral.

  7. Assisting in the creation and writing of RFPs and other requests for proposals

  8. Cross training on other high value team functions.

What skills you’ll need:

  1. Minimum of an undergraduate degree from an accredited University.

  2. 5 years experience working in a business operations role in a learning and/or technology industry.

  3. Advanced user of Excel including Pivot Tables, Pivot Reporting, VBA and Macros.

  4. Strong analytical skills with High attention to detail and ability to meet deadlines.

  5. Excellent written and verbal communication skills for email, phone, social tools and presentation materials.

  6. Prior experience supporting sales operations in a pricing analyst role is a plus.

  7. Ability to work cross-functionally across large business groups and teams.

  8. Comfort and confidence when working closely with and – when required - challenging senior stakeholders; both client side and within TTEC.

  9. Ability to write and passionately present proposal responses that persuasively position and competitively differentiate the TTEC solution.

Who We Are:

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

What We Offer:

  • Variable incentive bonus plan, 401K company match, tuition reimbursement

  • Global career mobility, employee recognition programs, professional development

  • State of the art technology which allows for seamless global connectivity

  • Rich wellness program and health incentives


Job: *Operations / Business Support

Title: Deal Desk Business Solutions and Pricing, Senior Analyst - Remote / Telecommute

Location: FL-Melbourne

Requisition ID: 026QL