Oracle Oracle Field Service Cloud Product Manager in Menlo Park, California
Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.
As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Oracle Field Service (TOA Technologies) is the leading provider of Cloud-based mobile workforce management applications. As the industry's only solution using predictive, time-based analytics and performance pattern recognition, Oracle Field Service reduces customer wait times while increasing field workforce efficiency. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching, tracking of resources in the field and real-time management of any type of field service event. Oracle Field Service deploys quickly, is highly configurable and is easily integrated with existing CRM solutions.
This Product Manager position is on the Inbound Product Management team responsible for the Oracle Field Service Cloud offering. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand the problems, and find innovative solutions for the broader market. You must be able to communicate and interact with prospects, customers and across all areas of the company.
This is an exciting opportunity to work with customers and drive the design and development of innovative field service software products. You will identify changing market dynamics, customer challenges (problems they are facing ), decipher and articulate these challenges into requirements and specifications for the development team. You will work with field service industry experts and a world-class development team to transform complex needs into tangible software solutions.
Develop quickly a deep functional knowledge of Oracle Field Service products offerings
Understand, document and articulate the business problems (needs) of our customers
Serve as a Oracle Field Service Cloud Subject Matter Expert and Technical Advisor on complex implementation projects
Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers
Gather and organize global product feedback and analyze international industry trends as input for the product development queue
Interview subject matter experts, customers, and other stakeholders to identify and clarify problems there are facing
Break high level information into thorough, detailed, user-focused specifications focusing on the underlying need
Understanding the competitive landscape (competitors main products, services and market share)
Provide support to the sales and implementation teams as the voice of the product team
Be the global expert and the voice of input for feature and integration prioritization of international-related items
Essential Knowledge, Skills, Abilities and Background
6 years of business analyst or consulting experience working with customers in the field service and/or customer service industries
Preferred experience working with Oracle Field Service Cloud (formerly known as ETAdirect)
Demonstrated knowledge of cloud based software implementation methodology (Agile)
Demonstrated success understanding the business issues and challenges of a individual clients and/or markets and translating these into well defined business requirements
Hands-on experience working closely with development teams through a product life-cycle process
Have a passion for technology and be a self-starter who enjoys new challenges
Be results driven, with a curiosity for technology and a passion for learning the industry and our clients business
Ability to act independently with personal leadership on owned projects
Excellent analytical, listening, presentation, and communication skills
Ability to thrive in fast paced environment and learn quickly
Willing to travel, working both onsite and remotely
Job: *Product Development
Title: Oracle Field Service Cloud Product Manager
Location: United States
Requisition ID: 18000172