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Shell Permit/ Document Analyst in Metropolis, Singapore


Job Title:

Permit/ Document Analyst

No. of Positions:


Job Description:


This position is intended to be a Singapore Shipping Documentation Subject Matter Expert. Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Bahamas, Dubai and Russia, with many other downstream entities situated across the globe. We are interested in attracting people to our business who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork and while adapting to a changing business environment. The successful candidate will be part of an Operations Support Team ("OST") within the Shell Trading and Supply Global Contracts Team. The OST will provide administrative support primarily for Trading and Supply Operations. This includes tasks like checking details in bills of lading and bunker delivery notes against system of record, physical endorsements of bills of lading, records management relating to bills of lading and bunker delivery notes, and associated work related to such shipping and other documentation. The scope of the team changes as business needs change.

  • Process documentation including Bills of Lading and Certificates of Origin.

  • Provide proactive solutions to trading desks for documentation issues.

  • Serve as shipping documentation Subject Matter Expert.

  • Participate in assigned Continuous Improvement projects, building knowledge and experience of methodology and tools.

  • Routinely examine existing and new procedures. Seek process improvements and efficiency.

  • Support ad-hoc projects assigned by Team Leader.

  • Serve as Permits subject matter expert which includes troubleshooting problems, monitoring activities to ensure quality of service and serving as the onsite focal in Singapore for escalation of issues.

  • Work closely with interdependent groups such as Commercial Operations and Singapore and Chennai Finance and GOCS departments.

  • Develop relationships and ways of working with these teams and ensure that processes are working effectively and efficiently.

  • Work directly with the Letter of Credit Team to complete Documentary Letters of Credit as needed.

  • Assist with audits when required.

  • Provide cover for the other OST members when required.

  • Provide cover for environmental products work of Contracts Support Analyst when required.

  • Collaborate with team members and stakeholders to share learnings.

  • Participate in training and coaching of OST colleagues in other locations as needed.

Additional notes:

The successful candidate will work with another Document Analyst and Permit/Document Analyst as part of an Operations Support Team ("OST") within the Shell Trading and Supply Global Contracts Team. There is also additional opportunity to interface with the wider Trading & Supply organization through providing cover support to the environmental products work of the focal Contracts Support Analyst. Customers include companies within the Shell Trading and Supply network. The work is carried out using a wide range of Trading and Supply IT Systems such as FED, DEX, Aligne and MCC.

Auto req ID:



Trading Operations

Country of Work Location:


Employment Type:

Full Time

Company Description:

Shell is one the largest foreign investors in Singapore and began operations in 1891. Today, we have more than 3,200 employees in Singapore alone. The Pulau Bukom Manufacturing Site today is the largest Shell refinery in the world in terms of crude distillation capacity, which makes Singapore a key regional supply and trading centre for Shell in the East. Singapore is the largest petrochemical production and export centre in the Asia Pacific region. Shell Jurong Island (SJI) manufactures petrochemicals to meet the fast-growing demand for these products in the region. We also have one of the largest single-branded retail networks in Singapore, providing customers with a wide range of quality products and services. When you join Shell in Singapore, you can count on our commitment to help you thrive and propel your career by means of our industry-leading development programme and our available and unrivalled pool of local and global experts. Our numerous global and local skill pools as well as our diversity are key to our success and continuing innovation.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Work Location:

Singapore - Metropolis


Experience and Qualifications Required:

  • Expert level knowledge of Singapore shipping documentation is required/preferred.

  • University degree and/or equivalent work experience is required.

  • Evidenced ability to cover multiple roles, including roles on other desks and taking on additional projects

  • Evidenced ability to understand end to end processes and the impacts of those processes on the book of record.

  • Evidenced ability to handle a high volume of transactions in an efficient and accurate manner.

  • Must be able to deal with competing priorities and be able to maximize value in a fast paced environment

  • Evidence of an orientation towards learning and application of that learning to problem solving.

  • Working knowledge of CI tools will be highly valuable.

  • ​Proficiency in Microsoft Excel is required.

City, State (if applicable):