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Pearson Manager Global Business Services - Finance in Mexico City, Mexico

Manager Global Business Services - Finance


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Job Purpose

The Manager of Pearson Global Business Services (GBS) for Finance is responsible for the Pearson Financial Services (PFS) center in Mexico City, Mexico.

This role will have responsibility for:

-Leading execution of GBS Finance functions in Mexico City, including collaborating with other service delivery hubs in Belfast and Manila.

-Delivering results that drive our business; exceeding committed plans around both hard outcomes (cost, quality, timeliness, etc.) and soft performance criteria (customer satisfaction, internal NPS).

-Building and implementing plans for delivery excellence and continuous improvement

-Fostering a culture of thought leadership and innovation; driving new thinking and industry best practices to optimize the landscape and create new solutions to problems.

-Creating and evolving a unique identity and high-performing culture and brand within the teams which attracts and retains talent from within and outside the organization.

-Driving operational streamlining jointly with business stakeholders and Global Process Owners.

-Being a model of collaboration and partnership globally across a diverse and heavily matrixed stakeholder group; working with stakeholders to define and manage to service levels and outcomes.


Related work and academic experience

-A successful track record in managing globally integrated teams / working across borders in a shared service model

-Understanding of automation tools and methodologies and how to integrate them into operational solutions

-Experience building and managing direct and indirect budgets

-Experience managing standards and process compliance

Essential skills and competencies

-Excellent written/spoken English and Spanish skills


-Delivery excellence / execution discipline

-Finance domain expertise

-Relationship building / stakeholder management

-Process Compliance

-Continuous improvement


-Formal education to degree level or equivalent

Primary Location: MX-MX-Mexico City

Job: Finance

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Oct 25, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1914004

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.