TeleTech Social Media Marketing Specialist in Mexico DF, Mexico

If you are a passionate and results-driven social media professional with a proven history of building and engaging social communities organically and through paid advertising, we want you to join our team.

What you’ll be doing:

The Sr. Social Media Marketing Specialist will implement the paid and organic social media strategy, day-to-day community management and channel analytics of all owned social platforms. We are looking for a candidate who has experience in creating innovative campaigns to increase brand awareness and drive engagement. This position requires a dynamic combination of strengths in creativity, communication, and technology to apply marketing best practices to campaigns in a fast-paced environment. The Sr. Social Media Specialist should be well-versed in social media channels like Facebook, Instagram, Twitter, LinkedIn, YouTube as well as online community trends, technology and strategies.

What you’ll bring to us:

  • Own and execute social media strategy and campaigns across core platforms (i.e. Facebook, Instagram, Twitter, LinkedIn and YouTube ).

  • Measure channel growth and performance. Develop scalable ways to use data and metrics to drive growth.

  • Build brand awareness by ensuring a consistent and positive social media presence for the company on your managed channels.

  • Develop contests and innovative content that promote our culture and position the TTEC brand positively on social.

  • Drive candidates’ understanding of our company culture via social media and online platforms to support talent acquisition and establish our employer brand.

  • Work closely with cross-functional teams to ensure maximum ROI for advertising messaging, and online campaigns through our social platforms. Serve as the social media expert for internal points of contact.

  • Daily monitor TTEC's social and digital media presence, including answering public comments and questions from the online community.

  • Oversee day to day activities including reputation and sentiment monitoring, competitor research, influencer outreach, social network engagement, traffic building, and more.

  • Evolve TTEC’s approach to using social media to innovate in the industry, attracting employees through region-specific content.

  • Keep up with emerging web and social technologies.

  • Use your initiative to anticipate trends and develop ideas for how TTEC can stay ahead in the social media space.

What skills you’ll need:

  • Bachelor's degree ideally in Communications, PR, Marketing or Digital Media.

  • Fluent in English and Spanish, excellent written communication skills in both languages. Portuguese language skills a plus.

  • At least 3 years of prior experience in B2B or B2C social media/digital marketing.

  • Strong interpersonal, analytical, problem-solving, and presentation skills to work with people at all levels.

  • Experience managing and measuring integrated social ad campaigns, ensuring responsive collaboration with internal stakeholders.

  • Proficiency with Microsoft Office apps and the Adobe Creative Cloud (ideally Photoshop and Premiere at minimum). Video editing skills a plus.

  • Experience with social media analytics. Knowledge of social media monitoring tools a plus.

  • You will be asked to present work samples.

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Job: *Marketing

Title: Social Media Marketing Specialist

Location: MX-DF-Mexico DF

Requisition ID: 02934