Oracle Regional Lead Product Development CX Cloud CoE, LAD in Miami, Florida
Regional Lead Product Development CX Cloud CoE, LAD
Key to accelerating the success of Oracle Sales and Engagement
Cloud is nurturing a broad set of highly referenceable customers. Our customers must achieve their business
objectives and drive significant business value into their organizations
through broad adoption of our products.
Our team is measured on attaining deep, high affinity references as well
as developing and deploying highly leveraged, scalable best practices to ensure
the success of our customers and their implementers.
Oracle Product Development Sales and Engagement Cloud Center of Excellence
(CoE) team members are committed to ensuring that our customers are successful.
Most of us have years of experience in Consulting,
Pre-sales, or Product Management on Oracle Sales Cloud, CRM On Demand, Oracle
Siebel, Oracle Netsuite, Oracle's E-Business Suite or other enterprise
A RegionalLead works alongside our customers, their systems integrators and our
internal customer facing field organizations to ensure that implementation and
innovation project activity plans are sound, work underway is progressing as
planned and complex work and use cases are reviewed and assisted where
required. Like the other Regional Leads,
will be noted as having an eye for detail, keen follow-through management of
tasks for yourself and others, coupled with very high expectations of those you
work with. You can manage a very large
number of concurrent activities for many concurrent customer projects – your
situational awareness and organizational skills are awesome. Your calmness, professionalism and focus on
the objective is an inspiration to those you work with.
As you are the
bridge between the customer and their Systems Integrator and Oracle’s
engineering and operations teams, you will have the unique ability to shift
your interactions from coaching and explanatory with customers, to precise and
detailed when working with our engineering functions.
Roles and Responsibilities
You will interact regularly, primarily remotely, with the
customer, their chosen implementation partner, Oracle's Cloud Service Delivery
Managers and key Oracle executives to provide oversight during the Oracle Sales
and Engagement Cloud implementation, ensuring all parties are aligned. This
will include understanding the status of the implementation, discussion of any
critical issues, and coming to agreement on appropriate action plans of
resolution. You will act as a bridge between the customer team and Oracle
Product Development as required. You will drive to closure any issues that put
the go- live at risk, including defining ownership between the customer, the
integration partner, and Oracle.
This is a high visibility position and you will typically be
interacting with C-level executives, both within the customer’s IT, sales,
marketing and service organizations and within Oracle. Therefore, excellent
communication and executive level presentation skills are required, as
requisite experience. In this role, you will be the customer’s trusted advisor.
You will engage when the customer kicks-off their implementation and you will
continue with the customer throughout their relationship with Oracle. Your
objective is to ensure that the customer realizes the business benefits they
hoped to achieve with their CRM, Service, and Service Knowledge Management
initiatives. You will simultaneously engage with a variety of customers at any
one time, from Fortune 500 customers to upper, mid-market customers.
Experience and Skills
Work is non-routine and very complex, involving the application of
advanced technical/business skills in area of specialization. This is a leading
contributor, individually and as a team member, providing direction and
mentoring to others.
BSor BA Business Administration, Accounting; MBA is a plus
Fluencyin Spanish, Brazilian Portuguese, and English is required
Projector Program Management designation such as a PMP, PMI, ECQA Certified PM, is desirable
Atleast 15 years of experience in enterprise software implementation.
Experiencein setting IT strategy and leading business organizations through changeis desirable.
Experienceleading the implementation of enterprise-class, mission-criticalapplications.
Experiencewith CRM software and particularly, Oracle Sales Cloud, Siebel, Oracle CRMOn Demand, Oracle Netsuite, or SFDC is desirable.
Sufficientknowledge of a broad set of SFA, service and service knowledge managementprocesses so as to understand, direct, and communicate the issues betweenthe relevant parties.
Familiaritywith the capabilities of modern analytics reporting tools is desirable.
You are someone who is:
Ateam player with strong interpersonal skills and is able to operate wellacross cultures in the Region
Hasexcellent verbal and written communication skills at executive to end-userlevels
Hasstrong organizational and process management skills and attention todetail
Hasthe credibility and experience (and desire) to engage with customerexecutives
Enjoysthe challenge of "the unexpected"
Ableto handle expansive, multifaceted workload while remaining focused andcalm
Canrapidly sort out "fact from fiction" in any situation andmotivate forward progress
Canwork well in a delivery team environment
Ableto quickly garner respect from you
Demandsa lot from yourself and others with whom you work
Hasa deep sense of personal accountability for the work you and othersperform with you
Constantlybroadening and deepening your knowledge of the products your work with andyour general skills
Loveshelping customers solve business problems with technology
Opento traveling 5% - 20% of the time
As part of the team you will make
significant contributions to assist our customers, systems integrators and
field service delivery organization through the implementation project while
shaping product strategy and growth of our cloud applications.
Detailed Description and Job Requirements
Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.
As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job: Product Development
Other Locations: CR-CR,Costa Rica-San Jose, AR-AR,Argentina-BUENOS AIRES, CO-CO,Colombia-Bogota, CL-CL,Chile-Santiago/Las Condes, PE-PE,Peru-Lima, MX-Mexico, BR-BR,Brazil-Sao Paulo, US-FL,Florida-Miami
Job Type: Regular Employee Hire