Cummins Inc. Service Advisor in Miami Lakes, Florida

Service Advisor

Description

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.

Learn more about this role and how you can begin Working Right .

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.

Currently, we are recruiting for a Service Advisor for our Miami, FL Service Center. This position is responsible for managing the customer's experience for the following in either an "In Shop" or "Mobile" environment.

Responsibilities

  • Initiates contact with the customer either in person or over the telephone.

  • Schedules customer work for In Shop or Mobile.

  • Manages the work order, including customer contact during the diagnostic, quoting, repair and invoicing (or claim creation) processes.

  • Builds the claim header in the work order and processes claim.

  • Conveys parts needs by name or P/N to the Parts Professional on the shop floor.

  • Ensures that all applicable SRTs are built in the job plan.

  • Understands BMS measures.

  • Actively involved in service center marketing and upselling.

  • Acts as a technical advisor to direct a technician to the technical information

  • Excellent communications skills, active listening, writing, speaking and telephone

  • Demonstrates ability to work through conflict and strong negotiations.

  • Effective user of good problem solving skills.

  • Ability to develop and maintain a good business relationship with customers

Qualifications

Skills

  • Customer Led attitude, ability to negotiate externally and internally

  • Integrity enabling trust between both external and internal Customers.

  • Analysis/Problem solving with basic knowledge of diesel engine technology.

  • PC Skill ability for written communications.

  • Demonstrates Team leadership and motivates others in a Team environment.

  • Demonstrates commitment to and creative thinking for continuous improvement.

  • Participates in the process of continuous improvement for customers, employees and Company

  • Excellent communications skills, active listening, writing, speaking and telephone

  • Demonstrates ability to work through conflict and strong negotiations.

  • Effective user of good problem solving skills.

  • Ability to develop and maintain a good business relationship with customers

Education and Experience

  • Minimum High School Diploma

  • Related work experience preferred

Compensation and Benefits

Base hourly rate commensurate with experience

. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to work withground-breaking products andtechnology? Apply for this opportunity to start your career as an extraordinary Tech with Cummins today.

Job SERVICE

Primary Location United States-Florida-Miami-US, FL, Miami Lakes, Cummins Power South

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Oct 11, 2018, 2:21:46 PM

Unposting Date Ongoing

Req ID: 180005W6