Marsh & McLennan EMEA Service Desk in Milton Keynes, United Kingdom

An exciting opportunity has arisen for an IT Service Desk Analyst to provide technical support within the Distributed Operations Department of Marsh & McLennan Companies Corporate.

Position Overview

The Service Desk Analyst role at Marsh & McLennan Companies affects colleagues of all levels, in all of our companies, in every region of the world.

Being the first point of contact on any technology-related process, application or device, you will be providing first-level technical phone support by diagnosing, reporting and resolving or correcting hardware and software problems.

You will manage all aspects of the Installing, maintaining and troubleshooting hardware and software according to company standards – reconfiguring existing systems or performing system upgrades as required.

This will require monitoring and escalating issues until resolution, closure or handoff to a specialized support team.

Key Responsibilities

  • Provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems.

  • Installs, maintains and troubleshoots hardware and software according to company standards – reconfigures existing systems and/or performs system upgrades as required

  • Logs all issues with appropriate documentation as requested by Level II and III support teams

  • Route calls to appropriate support teams as per described troubleshooting steps

  • Monitor and escalate issues until resolution, closure or the appropriate group has accepted

  • Maintain current knowledge of support knowledge provided through training and the Knowledge Base

  • Projects as assigned

  • Familiar with a variety of the field’s concepts, practices, and procedures

  • Must have a wide degree of creativity and latitude

  • Ability to adapt to a changing environment and ability to work with all levels

  • Must have excellent verbal and written communication skills

  • Bachelor’s degree in computer science or equivalent is desired

  • Service Desk / Call Center

  • Technical Troubleshooting

  • Familiar with a variety of the field’s concepts, practices, and procedures

  • Must have a wide degree of creativity and latitude

  • Ability to adapt to a changing environment and ability to work with all levels

Must have excellent verbal and written communication skills

Qualifications

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs. For more information about our company, please visit us at: http://www.mmc.com/.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

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