Marsh & McLennan Knowledge and Onboarding Analyst in Milton Keynes, United Kingdom

An exciting opportunity has arisen for a Knowledge and Onboarding Analyst within the Distributed Operations Department of Marsh & McLennan Companies Corporate in Milton Keynes. Position Overview The Knowledge and Onboarding Analyst role at Marsh & McLennan Companies affects colleagues of all levels, in all of our companies, in every region of the world. Representing the MGTI Service Desk on MMC wide projects, the Knowledge and Onboarding Analyst will be responsible for managing stakeholder expectations and performing the necessary tasks and responsibilities to ensure successful onboarding and Service Desk support readiness for any new services or applications. This will involve operating as a Knowledge Manager for Projects & Onboarding, Training, Knowledge Base, Process Management and Ticket Reviews. You will also manage the Knowledge Base (KB) through article creation, deletion, and modification based on product onboarding and lifecycles. Key Responsibilities Responsibilities will include, but not be limited to; Create new KB articles associated with new applications and processes, maintain current articles with content updates, liaise with support teams to ensure content is current and correct. Represent the Service Desk on project meetings to ensure the Service Desk is prepared and analysts are trained for new introductions Conduct Analyst new hire training, continuous training, develop and maintain training materials, nesting with new hires in their first months of service. Contributes ideas to help define the most efficient and effective support processes, offering solutions to project teams/stakeholders where necessary with the aim of enhancing the end user/colleague support experience. Responding to project and onboarding requests, coordinating tasks, drafting communications, and providing status updates to ensure the Service Desk is ready to provide support ahead of go-live date. Provides occasional Service Desk support by diagnosing, reporting and resolving or correcting hardware and software problems. Installs, maintains and troubleshoots hardware and software according to company standards – reconfigures existing systems and/or performs system upgrades as required. Skills and Experience Experience of working within a similar capacity for a Service Desk / Call Centre. Bachelor’s degree in Computer Science or equivalent is desired Technical Troubleshooting experience. Familiar with a variety of the field’s concepts, practices, and procedures Must have excellent verbal and written communication skills Marsh & McLennan Companies (MMC) is a global network of experts in risk, strategy and people. With roots dating back to 1871, MMC’s businesses have been helping clients prosper amid changing times, from the Industrial Revolution to the digital age. Our strength is our expertise and the relationships we build – powerful industry insight and total commitment to our clients and the communities we serve across the UK. And our purpose is simple: helping businesses and individuals thrive through understanding. MMC offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. R041691-en R041691