American Water Utility Person in Milton, Pennsylvania

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

To perform a variety of tasks in the operation and maintenance of water distribution and wastewater collection system facilities.

To maintain, install and repair plant equipment and operate plant associated facilities.

  • Shift: Mon-Fri - 7-3:30PM. There will be rotational shiftwork at the treatment plants as well as weekends and holiday work, as needed.*

Key Accountabilities

  • Inspect, operate, maintain, troubleshoot, install and repair water distribution and wastewater collection system facilities; including not limited to; a) water mains, valves, hydrants and service lines; 2) sewer lines, manholes and service laterals; and 3) pumping and flow control facilities.

  • Respond to customer service inquiries including service disruptions, service line problems and grinder pump malfunctions. Investigate complaint and determine corrective action per Company procedure.

  • Perform new service activity including tap installation and records keeping.

  • Monitor plant operations (as needed), water distribution and wastewater collection systems and make adjustments as directed to control their operations.

  • Operate and maintain plant process equipment as directed.

  • Complete all necessary forms, sketches and field notes and be knowledgeable of using maps and records.

  • Perform maintenance and light construction duties including repairs and/or improvements to physical plant, custodial duties and related building and grounds activities.

  • Perform facility mark-out pursuant to Pennsylvania One-Call.

  • Position is subject to 24 hour call-out and overtime.

  • Any other duties which are assigned.

Key Accountabilities (cont.)

  • Troubleshoot, install, operate, maintain, inspect, repair, and perform preventive maintenance duties on the equipment at the Water Purification Plants; including but not limited to pumps, blowers, motors, chemical feed equipment, screens, mixers, filters, flow meters, gauges, valves, washwater processing equipment and related instrumentation and control equipment.

  • Calibrate and adjust chemical feed and process equipment including instrumentation and control systems.

  • Monitor the Water Purification Plants and make adjustments as necessary to control their operations.

Perform sampling, testing, and laboratory analysis to monitor process and determine compliance with Federal, State and PAW’s standards.

  • Perform necessary emergency operating procedures and take proper corrective action for continuous effective operation of the Water Purification Plants.

  • Maintain all necessary records, tools and work equipment.

  • Perform maintenance and custodial duties at the Water Purification Plants.

  • Perform light construction projects as needed, including carpentry, plumbing, painting, electrical, masonry, etc.

  • Specify and initiate orders for parts and supplies.

  • Assume duties of Plant Operator in the absence of the operator.

  • Delivery, loading, unloading and placing into storage water treatment plant chemicals, including chemical receiving and inventory.

  • Ability to troubleshoot instrumentation and control systems by using specialized testing equipment is preferred.

  • Maintain grounds, buildings, roadways, screens, reservoirs and right-of-ways.


  • Must possess a valid PA drivers’ license and the ability to comply with all DOT regulations.

  • Water or sewer operator’s license preferred.

  • Mechanical ability sufficient to understand the operation of pumps, valves, motors and other mechanical equipment related to operations and maintenance.

  • Having working knowledge of distribution/collection systems.

  • Mechanical ability sufficient to understand the operation of pumps, valves, motors and other mechanical equipment related to plant operation and maintenance.

  • Ability to obtain Waterworks Operators Certificate (Plant specific) within one to three years depending on class.

  • Knowledge of basic scientific and water purification concepts.


  • Communicate in an effective manner both oral and written with Company personnel.

  • Read and understand instructions, safety rules, maps, diagrams, etc.

  • Skillfully use hand tools or machines needed for your work.

  • Capable of lifting and/or carrying 50 lbs. on a frequent basis and up to 100 lbs. maximum. Walking up and down stairs. Ability to wear a respirator.

  • General plumbing and electrical skills.

  • Pass Department of Transportation’s physical examination.

  • Ability to operate equipment used for excavation, installation and repair of components of water and wastewater systems.

  • Ability to operate water and wastewater testing equipment, safety equipment, retrieval equipment, gas monitoring and personal safety equipment, trucks and other mobile equipment.

Skills (cont.)

  • Ability to work in environmental conditions including contact with wastewater, chemicals, fumes, odors and dust as a result of working with handling potentially hazardous wastewater treatment and laboratory chemicals. Exposure to potentially harmful pathogens and gases in raw unprocessed wastewater creating potential for blood borne/airborne disease. Confined space and electrical hazard conditions. Exposure to inclement weather, mostly of short duration.

  • Required mathematical skills sufficient to be able to calculate dosages, surface areas, volumes, weights, measures and algebraic formulas.

  • Change easily and frequently from job tasks.

  • Use good personal judgment and specialized knowledge when handling situations and interactions.

Work under adverse environmental conditions including contact with water, chemicals, fumes, odors and dust as a result of working with and handling potentially hazard treatment and laboratory chemicals.

Exposure to inclement weather mostly of short duration.

  • Ability to comply with the Company’s attendance policies.

  • Ability to respond 24/7 callout.


Functional / Technical Skills

Learning on the Fly

Organizational Agility

Problem Solving

Time Management

Experience / Education


  • Prior experience maintaining equipment in an industrial setting is preferred. Prior water treatment experience is desirable.

  • Education:*

  • High School graduate or state recognized education equivalency certificate. Technical college course work and/or degree in electrical, electronics or applicable engineering curriculum are desirable.

  • Successful completion of the following correspondence course: “VOLUME 1- Water Treatment Plant Operations” offered by University of California at Sacramento.

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.