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IBM Cloud Technical Delivery Manager in Minneapolis, Minnesota


The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities

As a member of the Cloud Shared Services (CSS) program, the Technical Delivery Manager will support projects and customers supported by the CSS program. This position focuses on leading a cross-functional delivery team of technical engineering resources in the standup and transition of services, as well as, providing day 2 support of new clients into the IBM Federal Data Center. This involves managing all aspects of project transitions for on and off-boarding customers; including the development of project tasks as necessary with input from Service Delivery Managers, Technical Account teams and Architecture teams. While meeting service level objective defined in the catalog and agreed to project schedule plans. This position will leverage the following Cloud IT Infrastructure Technologies:

  • Cloud and Physical Servers running various OS types (i.e. Windows, Linux, etc.)

  • VMWare environment and associated tools

  • SAN, NAS and associated storage hardware

  • Backup hardware and software

  • Network Switches (Cisco, Arista, NSX)

  • Network Load Balancers (A10)

  • Firewalls (CheckPoint)

  • SolarWinds

Required Technical and Professional Expertise

  • Ability to obtain and maintain a DoD Secret clearance.

  • Strong Cloud IT infrastructure experience across multiple disciplines (compute, storage, network, security, and op-erating systems).

  • Understanding of highly available, large scale, enterprise deployments.

  • Intermediate understanding of relational database systems.

  • Experience with security tools and technologies.

  • Demonstrated ability to solicit requirements and design solutions to meet those requirements.

  • Familiarity with Agile and/or DevOps processes and methodologies.

  • Demonstrated strength in troubleshooting complex technical issues.

  • Manage all aspects of project transitions for on and off-boarding customers including development of project tasks as necessary with input from Technical Delivery Managers, Service Delivery Managers , Technical Account teams and Architecture teams.

  • Demonstrated ability to manage multiple offerings and environments across a wide variety of customers with differing requirements.

Preferred Technical and Professional Expertise

  • Active DoD Secret clearance.

  • Familiarity with a variety of scripting languages desired (Javascript, Python, PowerShell, etc..)

  • VMware NSX, Windows Server, Enterprise Linux, VMware, and infrastructure tooling experience.

  • Familiar with a variety of database technologies desired (MS SQL, MySQL).

  • Coordinate stakeholder meetings to ensure all parties understand the deliveries and milestones and the resources that are assigned.

  • Allocate resources appropriately to meet client/program needs and minimize resource contention.

  • The following certifications are required within 6 months of start date: PMP, CCNP, CISSP, Security+ CE, MCSA/MCSE, VCP, AWS Certified Architect, ITIL V3 Certification, DoD 8140 (8570) compliance.

  • Hands on experience with NSX-T and NSX-V.

  • Familiarity with OpenShift SDN.

  • 2+ years hands on experience delivering cloud solutions (IBM,AWS, Azure, Google, or VMware).

  • Skills in a formal PM discipline (PMI or other PM accreditation is a plus).

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.