IBM Cloud Technical Delivery Manager in Minneapolis, Minnesota
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
As a member of the Cloud Shared Services (CSS) program, the Technical Delivery Manager will support projects and customers supported by the CSS program. This position focuses on leading a cross-functional delivery team of technical engineering resources in the standup and transition of services, as well as, providing day 2 support of new clients into the IBM Federal Data Center. This involves managing all aspects of project transitions for on and off-boarding customers; including the development of project tasks as necessary with input from Service Delivery Managers, Technical Account teams and Architecture teams. While meeting service level objective defined in the catalog and agreed to project schedule plans. This position will leverage the following Cloud IT Infrastructure Technologies:
Cloud and Physical Servers running various OS types (i.e. Windows, Linux, etc.)
VMWare environment and associated tools
SAN, NAS and associated storage hardware
Backup hardware and software
Network Switches (Cisco, Arista, NSX)
Network Load Balancers (A10)
Required Technical and Professional Expertise
Ability to obtain and maintain a DoD Secret clearance.
Strong Cloud IT infrastructure experience across multiple disciplines (compute, storage, network, security, and op-erating systems).
Understanding of highly available, large scale, enterprise deployments.
Intermediate understanding of relational database systems.
Experience with security tools and technologies.
Demonstrated ability to solicit requirements and design solutions to meet those requirements.
Familiarity with Agile and/or DevOps processes and methodologies.
Demonstrated strength in troubleshooting complex technical issues.
Manage all aspects of project transitions for on and off-boarding customers including development of project tasks as necessary with input from Technical Delivery Managers, Service Delivery Managers , Technical Account teams and Architecture teams.
Demonstrated ability to manage multiple offerings and environments across a wide variety of customers with differing requirements.
Preferred Technical and Professional Expertise
Active DoD Secret clearance.
VMware NSX, Windows Server, Enterprise Linux, VMware, and infrastructure tooling experience.
Familiar with a variety of database technologies desired (MS SQL, MySQL).
Coordinate stakeholder meetings to ensure all parties understand the deliveries and milestones and the resources that are assigned.
Allocate resources appropriately to meet client/program needs and minimize resource contention.
The following certifications are required within 6 months of start date: PMP, CCNP, CISSP, Security+ CE, MCSA/MCSE, VCP, AWS Certified Architect, ITIL V3 Certification, DoD 8140 (8570) compliance.
Hands on experience with NSX-T and NSX-V.
Familiarity with OpenShift SDN.
2+ years hands on experience delivering cloud solutions (IBM,AWS, Azure, Google, or VMware).
Skills in a formal PM discipline (PMI or other PM accreditation is a plus).
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
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For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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