Wells Fargo Digital Consultant 3 in Minneapolis, Minnesota

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Treasury Management (TM) is a key part of our Payments, Virtual Solutions and Innovation team. Treasury Management includes managing and optimizing our customers' cash flow and mitigating its operational, financial, and reputational risk. We focus on creating operating efficiencies, cost savings and time savings for our customers by delivering treasury solutions through a consultative approach.

We put our customers at the center of every decision we make by focusing on their needs, being a leader in innovation, keeping things simple, and making our solutions easy to implement.

Wells Fargo’s Digital Solutions for Business Customer Experience Design (CXD) group has an immediate opening for an experienced Content Strategist. Digital Solutions for Business supports a broad variety of online and mobile products for Wells Fargo’s commercial customers, and provides an exciting, collaborative, and fast-paced work environment.

The Content Strategist will be tasked with managing multiple projects in support of a centralized standards repository. As such, the strategist will be required to work with multiple customer experience teams (Interaction Design, Content, Visual Design, etc.) and manage content deliverables for each.

The ideal candidate must have strong content vision and leadership, and the proven ability to manage multiple deadlines and priorities to consistently meet partner expectations.

• Support and execute content strategy for website design and content, as well as new products or product enhancements, providing moderate to in-depth content strategy as needed.

• Provide direction to partners including customer experience, channel partners, marketing/communications, and product management to inform them of process and to set expectations.

• Assess the scope of any upcoming project and manage partner teams’ expectations around process, deliverables, and timelines.

• Work with internal business and CXD teams to develop and improve content.

• Analyze content for consistency, accuracy, adherence to Wells Fargo style and brand standards, and user experience implications.

Consults on a variety of complex functions within the Digital environment. Provides development and execution consultation for digital business plans, programs and initiatives. These initiatives may focus on: content strategy/creation, customer experience, analytics/research, or product management. Works independently on most initiatives, and may provide direction to junior staff on less complex digital initiatives.

Required Qualifications:

  • 5+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

Desired Qualifications:

  • Ability to develop partnerships and collaborate with other business and functional areas

  • Excellent verbal, written, and interpersonal communication skills

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5450482&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.