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Wells Fargo Digital Consultant 5 in Minneapolis, Minnesota

  • Important Note:* During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

The Digital Solutions for Business (DS4B) group is looking for a dynamic individual to join the Wholesale Digital Initiatives (WDI) group. As the standards bearer for how our Wholesale bank interacts with all online customers, the WDI group is responsible for a number of forward-thinking initiatives for CEO Portal, CEO Mobile, and all TMPS and Wholesale online products.

Some current projects include:

  • Commercial portal redesign, to take our portal into the future and beyond, the next level

  • New innovative digital experiences and large scale initiatives evaluating new technologies to implement across our channels and platforms

  • New portal and application strategy and consulting with our LOB partners

  • Customer experience feedback gathering and understanding to incorporate across our channels and services

  • Usability testing, customer feedback, A/B testing

  • Responsive design across mobile devices and other touch enabled interfaces.

  • Ensure our new solution meets our browser strategy/standards, accessibility, standards and guidelines for all internet channel interactions with our customers.

  • Special projects that span the channel and product online experience, such as involvement in setting up a testing and prototyping lab using mobile devices.

The Digital Consultant 5 could work on any or all of the above example programs. Responsibilities are both broad and deep, not only looking at the CEO channel but also all TMPS and Wholesale products and services delivered Online. How well do we stack up against our competitors? How can we make it easy for our customers and provide a simple digital experience? How well do the products work on all of the new devices, and how many of our customers are using those devices today? How do the interfaces stack up against our brand and channel standards? What criteria should we use for planning the roll outs of programs; is it usage, redesign horizon, customer feedback, or the state of its current presentation layer of technology? What new technologies can we implement?

The Digital Consultant 5 would be expected to provide analysis, strategy, and recommendations. As well, lead one or more of the efforts for the WDI group. You would be utilizing knowledge of new technologies and how they affect our customers and our properties, as well as how new user experience concepts \ should be used to our customer’s benefit.

Required Qualifications:

  • 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

Desired Qualifications:

  • A BS/BA degree or higher

  • Ability to translate business needs into complex analysis, designs and recommendations. Uses analysis to identify and define business requirements, while supporting the validity of the final product.

  • Strong relationship development skills

  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals

  • Experience in product management/development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries

  • Excellent verbal, written, and interpersonal communication skills

  • Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills

  • Ability to travel up to 5% of the time

Job Expectations:

  • Ability to travel up to 5% of the time

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5523916&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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