Xcel Energy ServiceNow Sr. IT Engineer Job in Minneapolis, Minnesota
Location(s): CO - Denver; MN - Minneapolis
Are you an engineer who wants a challenging, rewarding career at a Fortune 500 company that’s committed to excellence, safety and environmental stewardship? Do you want to be part of shaping our energy future? An engineering position at Xcel Energy could be a great match for you.
During COVID-19 Pandemic this position may require the ability to temporarily work remote within the company service territory until company protocol dictates return to the office criteria has been met.
The Sr. IT Engineer is responsible for leading technical aspects of IT solution delivery, strategic planning, and operational excellence for the ServiceNow Application. They are responsible for managing the overall health of the technology ecosystem, and will manage and oversee design of solutions to meet business needs and support the overall IT Strategy for the Enterprise Service Management Application. They provide technical guidance in partnership with Architecture and with cross-organizational input and in accordance with business unit objectives. They are a consultant to business managers, architecture, security and operations teams to drive cross-awareness of business needs and opportunities. They bring innovative solutions to the business line by leveraging their technical expertise. They identify and implement continuous improvement over cost, security, operation, and functionality for the Enterprise Service Management Application.
Solution Delivery: Lead and support solution lifecycle technical activities. Ensure solutions are designed for great user experience and operational performance. Lead design, ensuring Enterprise Architecture, Security, Operations and Compliance aspects are continuously integrated into solutions. Provide input to cost and schedule estimation. Responsible for overall integrity of system design and operation. Oversee vendor activities.
Relationship Management: Conduct peer reviews and approve system changes and technical solution design. Coach and mentor less experience team members. Partner cross-organizationally to drive minimal costs on optimal solutions. Provide in-depth technical information to stakeholders as needed.
Strategy & Planning: Innovate through usage of industry emerging capabilities and evolving customer needs. Provide input to strategic roadmap and technical dependencies.
Subject Matter Expertise: Continuously stay current on, and apply, technical industry knowledge pertaining to the respective domain.
Operations: Review solution performance, and continually assess health of systems. Track and drive awareness to operational and technical debt risks. Provide escalated support to incident and problem management. Utilize analytics to improve availability, reliability, efficiency and capacity. Oversee vendor activities.
Ten years of related functional experience.
Bachelor’s degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
Excellent communication skills, effective with varying organizational levels and skill set, and able to translate between technical and non-technical concepts.
Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive inovation and business results.
Expertise managing the lifecycle of technical solutions.
Deep Subject Matter Expertise within the respective system domain products, platforms, processes and architecture.
Broad and deep knowledge of technology architecture, infrastructure, network, security and software principles and models.
Experience working in partnership with internal and external vendors.
Excellent analytical, problem-solving and troubleshooting skills.
Extensive knowledge of future technology trends within area of expertise.
Demonstrated leadership on technical aspects of large scale projects. Experience coaching other developers in system deployment or operational troubleshooting.
Experience with delivery methodologies (Waterfall, Agile, Scrum) and operational models (ITIL).
Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.
4 years development experience with ServiceNow application and related infrastructure architecture.
Understanding of typical integrations with an Enterprise Service Management application.
3 or more years of experience in the utility industry or similarly regulated industry (finance, health care, etc.).
ITIL Foundations or advanced ITIL certification a plus.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
Posting Notes: MN - Minneapolis || CO - Denver; MN - Minneapolis || United States (US) || Customer And Innovation || 56773:Service Management Office || Full-Time || Non-Bargaining ||
Requisition Number: 24376
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Individuals with a disability who need an accommodation to apply please contact us at [email protected]