IBM Support Transformation Architect (Salesforce Service Cloud) in Minneapolis, Minnesota

Job Description


Play a key technical leadership role in IBM's Client Support transformation by helping to accelerate the expansion of IBM's strategic cognitive platform, based on Salesforce and Watson. Analyze requirements and using an understanding of support process, business goals, and the Salesforce tool, make recommendations solutions. Work with architects from across the IBM and business stakeholders to develop solutions within the strategy. Prioritize work items for development squads, ensuring that key questions are answered and that Salesforce best practices are leveraged.

No remote opportunities exist

Will consider relocation for candidates with the right skills/experience

Must have the ability to work in the US without current/future need for IBM sponsorship

*location - Littleton MA, Armonk NY, Raleigh NC, or Austin TX

Required Technical and Professional Expertise

  • 5+ years solution architecture and design experience

  • 10+ years Java, J2EE, Javascript, and DB2 solution development experience

Preferred Tech and Prof Experience

  • Experience with Salesforce Service Cloud

  • Deep knowledge of IBM Support processes

  • B.S. in Computer Science

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.