Brinks Bilingual (French/English) Call Centre Agent in Missauga, United States

Bilingual (French/English) Call Centre Agent

Requisition #:21473Location:Missauga ON Can-Head Off - P0025

Functional Area:BankingEducation Required:Bachelors Degree

Position Type:Relocation Provided:No

Experience Required:5 - 7 Years

Select LocaleEnglishFrench Canadian 

Position Description

We have an immediate career opportunity for a full-time Bilingual (French/English) Call Centre Agent. The ideal candidate will be able to work varying day shifts during the week.

The Call Centre Agent will report directly to the Supervisor, National Client Services. This position is primarily responsible for managing front line customer service requests to both internal and external customers while using multiple systems and reports.

We seek a motivated, results oriented team player, who can multi task in a fast-paced environment. If you are an analytical thinker with a strong desire to succeed within the organization, this position will be of interest to you.

If you have proven superior customer service skills, thrive in an environment where meeting deadlines is critical, and can successfully fulfill the outlined responsibilities and qualifications required, we welcome you to join our team. You will be working as part of our call centre team, where you will focus on providing excellent front line customer service. The successful candidate will execute daily security protocols and complete various customer requests and reporting.

Position Qualifications

The successful incumbent will have a College/University Diploma and a minimum of 5 years in a customer service role. Computer skills (MS Excel, MS Word is preferred and limited MS Access) and the ability to type 30+ words per minute are essential for this role. You must be able to communicate effectively in both French and English, both oral and written and have excellent telephone skills. The ability to work under pressure to meet time restrictions is critical.

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