Brinks Bilingual National Command Center Operator in Missauga, United States

Bilingual National Command Center Operator

Requisition #:27038Location:Missauga ON Can-Head Off - P0025

Functional Area:Customer SupportEducation Required:High School Diploma

Position Type:Relocation Provided:No

Experience Required:1 - 3 Years

Select LocaleEnglishFrench Canadian 

Position Description

We currently have an immediate career opportunity for a full-time Bilingual (French/English) National Command Centre Operator at our Head Office in Mississauga, Ontario. We seek a motivated results oriented team player with a strong desire to succeed. Reporting to the Regional Security Director, this position will support and execute all security and monitoring tasks related to the Brink’s North American fleet and facilities and operational infrastructure.

You will have the opportunity to:

 Monitor, track and respond to alarm signals initiated by Brink’s facilities, vehicles and or employees

 Action the necessary protocols and provide emergency response to call inquiries

 Validate facilities and data security

 Provide a high degree of customer focus both internal and external

 Ability to communicate with external emergency services officers and 911 call centers across the country

 Ability to communicate with internal Brink’s Management and Corporate Security staff

 Demonstrate a strong technical expertise

 Ability to generate or write reports on demand

 Review alarm activities generated by our facilities roof top protection systems

 Assist with geo-fence requests on specific fleet as required

 Coordination of activating modes on our fleet subject for strict compliance with protocol

 Provide access, validation and monitoring to respective Brink’s facilities via remote access duties

 Other duties as assigned

Position Qualifications

 Bilingual in English/French, both written and verbal, mandatory requirement

 Familiarity with emergency response, alarm or 911 call center operations.

 Ability to remain calm under emergency situations is critical while following escalation protocols.

 Experience or understanding the Cash in Transit and Logistics industries is an asset. Ability to learn and operate multiple pieces of software.

 Experience with GPS, Access level systems and video surveillance is a benefit.

 Proficiency with Microsoft Word and Excel. Report writing is an asset.

 Ability to type 40 words per minute while speaking.

 Excellent phone manners and people skills.

 Willingness to work variable hours, in a fast paced 24hr/365 day operation.

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