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American Water Cross Connect Specialist in Monterey, California

Primary Role

If you have experience with cross connection and backflow issues, have stellar computer skills, and an excellent customer advocacy mindset, then the role of a Cross Connect Specialist may be a great fit!

The Cross Connection Specialist is responsible for the administration of the local cross connection control program to ensure compliance with State regulations relating to cross connections and backflow prevention.

Key Accountabilities

  • Serves as the first point of contact for customers, and utility staff regarding cross connection and backflow prevention. (30%)

  • Provide day-to-day administrative support relating to cross connection and backflow: compose correspondence, research accounts, answer customer phone calls and perform data entry. (30%)

  • Coordinates with other utility staff in the local enforcement of the cross connection control program to ensure compliance with regulations, company tariffs, and the American Water cross connection best operating procedure (BOP). (20%)

  • Prepares data requests and reports in the customer data system. (10%)

  • Maintains records and files of backflow device test reports, surveys, and inspection reports. (10%)


Good to excellent working knowledge of all Federal, State and local requirements for Cross Connection and Backflow Prevention regulations, guidance or statutes.



One (1) to two (2) years education or working knowledge of regulations and program essentials.


High School diploma or state recognized Educational Equivalency Certificate required; Associate's degree preferred.

Travel Requirements

Local and occasional overnight travel to districts may be required.

Work Environment

Substantial time may be spent in the field visiting customers, answering questions on backflow device installation, and performing site inspections.

Licenses & Certifications

Cross Connection Control Specialist certification required


Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results


  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.