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Eaton Corporation Customer Service Supervisor in Monterrey, Mexico

Eaton’s Ligthning division is currently seeking a Customer Service Supervisor to join our team. This position is based at our Monterrey Office.

The Customer Service Supervisor is responsible for the quoting service provided to our distributors nationwide, maintain and update the pricing strategy across our different markets and assuring pricing processes are executed correctly. All of this while making sure that at any interaction we will offer the best customer experience.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Some activities related with the position will be:

  • Response Time / Metric (Pend: Establish Source of Data) / Price Structure / Protection Control / Quotation Tracking Strategy

  • Response Time / Metrics / Complete Info Audit and Obtaining Strategy for this Info (Running metrics and publishing daily info pend)

  • Develop Strategy for material in existence but for other orders

  • More accurate Zorder Report for Checking Shipments / Weekly Calls for Releases / Billing Report

  • Supervise type of response we give, service attitude, offer alternative solutions, complete information, customer handling, scaled calls

  • Investigate more thoroughly and be able to offer more information

  • Stock Options Strategy / Material Handling borrowed for other orders

  • Strategy BO, To whom, When, How, Track to Board

  • Shipment Strategy / Audit of OPGIs / Control of Metric 24Hrs

  • Urgent Shipping Control / Ventus Protocol Monitoring Method

  • Define DATA logging method

Eaton has announced its intent to spin off its Lighting Business into publicly traded company (“SpinCo”). This transaction is expected to be completed by the end of 2019 and this position is expected to remain with SpinCo. The compensation and benefits that will initially be offered for this position are based on Eaton’s plans, programs and practices. The Lighting Business is in the process of developing its total rewards philosophy, strategy and structure, including the design of its benefits and annual and long-term incentive plans that will take effect when SpinCo becomes a publicly traded company. If you are offered and accept this position and are actively employed by the Lighting Business when SpinCo becomes an independent, publicly traded company, you will be eligible to participate in SpinCo’s compensation, health, welfare, and retirement benefit plans and programs and should have no expectations that SpinCo’s plans and programs will mirror or be substantially similar to Eaton’s.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Required (Basic) Qualifications:

  • Four-year Engineering Bachelor degree from an accredited institution required

  • Customer service and planning experience 5 years

  • Sap Knowledge

  • Effective communication skills at all levels of the organization

  • Fully bilingual (Spanish/English)

Preferred Qualifications:

  • Knowledge of CRM software and SAP

  • Strong knowledge of Microsoft Office (word, excel, email, internet)

  • Strong listen, written and verbal communication skills

  • Knowledge of Vista, VOTW and Mentor software

Position Success Criteria :

  • Candidate must have excellent time management, organization, communication and computer skills

  • Strong work ethic, flexibility, and a desire to actively contribute to the group’s success

  • Ability to prioritize multiple tasks

  • Team player

  • Strong professional presence

  • Occasional travel to plants and customer sites required

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Latin America

Organization: EPG LD Lighting Division

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.