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BMO Financial Group Senior Service Representative in Montreal, Canada


Temporay position (1 year)

Location : Place Bonaventure, 800 de la Gauchetiere W., Montreal

Department : Harris Processing

WBPO Payments Operations is the centralized wire hub for the Enterprise and serves as the first line of defence for wire payment processing of incoming and outgoing inter-bank, corporate and retail wire payments executed through the primary wire payment systems (BESS and EWP). In addition to critical operational considerations, namely timely and complete processing of wires, the Unit executes key compliance control processes for required wire data elements and sanctions screening pursuant to applicable sanctions laws and regulations as well as providing post-execution wire payment support. This service is provided on behalf of other operating units as well as domestic branches within the Bank of Montreal group of companies for payments made to or received from correspondent banks worldwide.


Perform standard, routine processing and/or fulfillment activities and transactions efficiently and effectively in accordance with Bank and industry standards, focusing on the immediate time horizon. Follow procedures and supervisory direction to resolve standard, straightforward inquiries/ requests, referring non-routine issues to more senior team members.



A.Product & Process

B.Risk & Control

C.Change Management

D.Financial Management

E.Business Performance Management


A. Product & Process

Process and/or fulfill transactions and/or other routine activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.

Resolve discrepancies that are of a routine or repetitive nature in accordance with standard procedures.

Record and verify data for processing and/or further handling.

Respond directly to standard inquiries, instructions or transactions from internal business partners or other Product Operations (PO) teams according to guidelines.

Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, reconciling activities on a daily or weekly basis.

Provide input into the continuous improvement of business processes and procedures within the scope of the work team.

Participate in the implementation of projects and new/ revised products/ services or processes, as assigned.

B.Risk & Control

Escalate issues, as per guidelines.

Ensure adherence to all aspects of FirstPrinciples, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (P&Ps) for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.

Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps.

Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.

C. Change Management

Not applicable.

D. Financial Management

Not applicable.

E. Business Performance Management

Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.

Align individual performance goals to team and organizational goals.

Demonstrate behaviours that are consistent with “Our Way” model and aligned with BMO values.


This role has the authority to:

Troubleshoot/ resolve routine problems as per Letter of Authority/ authority levels following policies, standard procedures and processing schedules and deadlines.

Escalate non-routine problems to the appropriate level, as per guidelines.



a) Knowledge:

High school diploma or equivalent work experience

Knowledge of standard desktop applications used by the business unit

Knowledge and understanding of the business unit’s key products and services, processes and controls

Some understanding of risk and regulatory requirements of the role

Some knowledge of departmental systems and applications

b) Skills:

Basic sorting and organizational skills

Basic written and oral communication skills

Ability to meet the demands of a fast-paced, deadline-oriented environment

Bilingual (French and English)


This job operates within normal office conditions with minimal exposure to health and safety risks. There may be a requirement to periodically work extra hours as dictated by the business.

May be required to work on statutory holidays and within differing time zones as dictated by the business

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Field:

Customer Servicing

Job Schedule:


Primary Location: