Marsh & McLennan Workday Engagement Manager in Montreal, Canada
Workday Engagement Mangers are responsible for managing the deployment of Workday’s solutions following the Workday deployment methodology. They will work cross-functionally with Consults, Resource Managers and other Services organizations to assemble project teams and then ensure that the Workday project teams have the training, tools and support to successfully deliver Workday projects.
The Workday Engagement Manager is accountable for the successful implementation of the Workday solution, measured in customer satisfaction, deployment speed, and deployment effort accuracy. In addition, the Workday Engagement Manager may work with sales leadership to develop business through positioning and selling services for new and existing customers. This includes assistance with project estimation, supporting the business development team to address detailed deployment questions, and reviewing/approving statements of work.
The Workday Engagement Manager will also be responsible for developing strong relationships with consulting partners in the region. The Workday Engagement Manager will be measured on project referencability, customer satisfaction, forecasting accuracy, and revenue / margin goals.
Acts as escalation point for project escalations and provides expertise on ensuring delivery quality for Workday project deliverables. Ensure Delivery project teams are following best practices and adhering to Workday processes and policies. Monitors and drives adherence to practice policies and metrics including forecasting accuracy and revenue goals. Assist with Workday services sales process to provide expertise on deployment approaches, project staffing plans and SOW estimates as needed Collaborates with Professional Services organization on determining capacity to meet demand for Engagement Management and consulting services. Ability to travel as needed QualificationsSkill:
Passion for team and customer success 5+ years’ experience in software implementation services 5+ years experience in one or more of the following: HCM, Payroll and Financials 2+ years project & people management 5+ years implementing Workday, Oracle, SAP, PeopleSoft, Banner or similar application Fluent in written and spoken French and English Experience in Higher Education and/or Government is a plus Excellent communication skills including experience engaging with C-level executives Strong leadership abilities to motivate and manage a team of manager(s) and individual contributors at multiple levels within an organization Team player who can collaborate across organization with willingness to be “hands on” to assist when needed Ability to proactively address issues, develop solutions/options to these issues and take ownership of the result to drive successful project outcomes Ability to scale professional services organization with aggressive annual growth targets and demonstrated ability to hire, onboard and retain team Excellent communication, management, mentoring, and organizational skills Undergraduate degree is required Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 22,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With more than 60,000 colleagues and annual revenue over $13 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh & McLennan Companies is also the parent company of Marsh,which advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions; Guy Carpenter, which develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities; and Oliver Wyman, which serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. R_010068-en